What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casumo Casino - Delay in payment of my withdrawal

RESOLVED
Complaint Info
Disputed casino Casumo Casino
Reason Delayed payment
Amount ₹ 38000
Posted on August 31, 2020

I have made an withdrawal amount of 38000 INR from casumo on 21/08/2020. They have said they usually take 5 working days for the amount to credited. It's been already 7 working days but still my amount was not yet credited. When I am trying to contact them to live chat there is no reply from them. I request you to resolve this issue as soon as possible.

AskGamblers
Posted on July 15, 2021

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Casumo Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on July 16, 2021

Hi there VIRU12319,

Hope that you're doing well and we're really sorry for not getting back to you on this.

While I hope that your issue has been resolved by now, I would like to reassure you that we now have a new team managing complaints who would be more than happy to assist you with this or any other challenges you may be facing.

Looking forward to hearing from you.

Casumo

AskGamblers
Posted on July 16, 2021

Dear @Viru12319,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on July 20, 2021

They have suspended my account without any information

AskGamblers
Posted on July 20, 2021

Dear @Viru12319,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please note that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you face any other issues which are not part of the present case, please feel free to submit a separate complaint. 

Thanks in advance for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy