Ag Awards

Casumo Casino - 6 weeks without receiving my withdrawal

Complaint Info
Disputed casino Casumo Casino
Reason Delayed payment
Amount € 950
Posted on November 15, 2019


I made a withdrawal of 950euro 29.09.2019 from casumo which I still havent recieved. Casumos reply is the same as the others recent complains for casumo; its their payment provider Billspays fault. But 1.5months? How is this acceptable? I even asked them if they could put the money back in my casumoaccount so I could chose another withdrawalmethod, but that has not of yet happend.

Posted on November 19, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on November 21, 2019

complain can be closed. got my withdrawal transfered back to my casumoaccount.

Posted on November 21, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy