What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casumo Casino - 5 days of payment delay is not normal

RESOLVED
Complaint Info
Disputed casino Casumo Casino
Reason Delayed payment
Amount € 400
Posted on December 7, 2020

I made withdraw of 400 euros 30/11 and website says its 72 hours max.

Now its been 5 days already and when asking from livechat they're saying the same thing that theres so many withdrawal requests at same time and cant give any timeframe. I think casumo is not paying out anymore.

*Thank you so much for your patience and I am truly sorry for the delay!

A fairly high amount of wins combined with some unforeseen circumstances have lead to a slight delay as all withdrawals are processed individually through a queue. Rest assured our team of payment wizards are currently working 24/7 to ensure your funds are processed as soon as possible.*

Posted on December 7, 2020

Hey there VADJAYOO,

We're sorry to hear that you're facing some delays with your withdrawal! We do process withdrawals within 72 hours and normally, they're sent out even quicker than that. 😊

At the moment, our team is experiencing very high volumes due to lots of winners so things are taking a little longer than our usual Casumo standard. We're really sorry about that as I understand how frustrating it can be to have to wait longer than expected.

Please do rest assured that our dedicated team is working around the clock to ensure that our players can enjoy their winnings quickly.

We really appreciate your patience during this time and we'll get your funds sent out as fast as humanly possible!

Many thanks,

Casumo

Posted on December 9, 2020

Withdraw done. You can close this

Posted on December 9, 2020

Hi VADJAYOO,

Woop woop! We are super happy to hear that your withdrawal has been sent.

Wishing you all the best. 😊

Casumo

AskGamblers
Posted on December 9, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy