Complaint #1 CasinOK

My account was disabled

By Андрей Х.

11 months ago

Message on forum

Hello,
I registered in CasinOk, then I made a deposit and started to play but a few minutes later my account was closed. I'm resident of Russia and in the support chat I was told that Russia is restricted. But in my profile Russia was in the list of countries and it was available to choose, that's why I rightfully thought that Russian residents are allowed to play in CasinOk.
I think it would be fair to make me a refund of my deposit (94.5 doge).

Disputed Casino CasinOK

Reason Account closure

Amount $18.68

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lilililya

• Russia

10 months ago

Ok, I have received a refund.
This compliant can be closed.
Thank you)

Lilililya

• Russia

11 months ago

Hello,
I have contacted CasinoOk regarding withdrawal details. I haven't received a refund yet but discussion is in process.

AskGamblers

• Support Team

11 months ago

Dear @Lilililya,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CasinOK Complaint Stats

Resolved 3 / 3

Avg. Amount $359

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

CasinOK Complaints

See all complaints for this casino

Deposit still missing after 7 days

Hello, I made a deposit via Skrill. My 50 euros is still missing, and they can't figure out where my money went... After 7 days of waiting still nothing, support is useless... I never had problems with deposit via Skrill, this is getting annoying...

This is their response:

Thank you for your email.

We fully understand how concerning this situation may be, especially when it involves your funds, and we sincerely appreciate your continued patience and understanding while we carefully review the matter. Please accept our apologies for any inconvenience caused.

Kindly be informed that the investigation is still ongoing, and at this time, there are no new updates to share.

However, we want to reassure you that your funds are safe and not lost.

As soon as the issue is fully resolved, the funds will be returned to your account accordingly.

We recognize the importance of a timely resolution and want to assure you that your case is being treated with the highest priority.

Our team is actively working on it, and we remain committed to keeping you informed every step of the way.

As soon as there is any progress or additional information, we will notify you immediately via email.

Should you have any further questions, please do not hesitate to reach out to us.

Wishing you a pleasant day ahead!

Resolved

€50

Deposit not credit 1000 USD

Good afternoon. On April 4th, I made a deposit of USD 1000 into the casino using USDT BEP20 (I've attached a screenshot of my wallet with the payment confirmation). The deposit was never credited to my casino account. I've contacted support several times via live chat and email, and the response is always that they are investigating. Could you please help me get my money credited to the casino? I've attached screenshots of my email and chat conversations.

Resolved

$1,000