Complaint #1 CasinoInter

They don't pay out my money

By dusty97

4 years ago

Message on forum

I deposit 500 Euro with Jeton to Casino Inter. Got 100 % Bonus and managed the wagering completely. I won 2000 Euro.

I send all the documents they want to and made a withdrawal request 4/5/22 10:44.

Nothing happened since today. Only excuses. In Terms and Conditions they say, withdrawals take 24 hours.

The answers every day were again 24 hours and again 24 hours. This is not ok!

My Account is completely verified!

Please Askgamblers, to help me, to get my money.

Disputed Casino CasinoInter

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @dusty97,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CasinoInter

• Representative

4 years ago

player was paid within the given timeframe of 24h as per our T&C, once his account has been verified, as this was their first withdrawal, for the amount of 2000EUR, made in four separate withdrawals of 500EUR each, started on 06.05.22 at 17:00 CET, all were paid right away and the last 4th withdrawal of 500EUR was canceled by the player at 12:39 CET on 07.05.22

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per CasinoInter request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

CasinoInter Complaint Stats

Resolved 2 / 3

Avg. Amount $5,221

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

CasinoInter Complaints

See all complaints for this casino

Slow verification and no payment in weeks

I won over 13K at this casino on the 15th of September.

I was having issues with the withdrawal section, and chat told me I can only withdraw once I'm verified.

I sent all the documents the agent told me to and waited. They told me it was 24-48h wait.

3 of my 4 documents were approved right away and the last one was not checked. The last document to this day remains "in progress"

After a week of back and forward with chat I finally got threw to the finance team and they asked me to send the a video file. I did just that and they said my account was verified and approved for withdrawal.

I was instructed on how to withdraw the funds as can be seen on the email attachment, and did just that and waited, After a close to a week the withdrawal was cancelled and they asked to request another withdrawal. I requested another withdrawal still following the parameters they gave me. I am still waiting for that withdrawal. They have not checked nor processed it. They are not responding to the messages I am sending them threw the casino nor the emails I sent the finance team despite being very quick to answer when they requested the video verification.

Can the casino answer on this forum and tell me what the issue is and why I have not been paid?

Unresolved

$13,000

€1,000 withdrawal delayed for longer than terms state

Hello! I have problem with withdrawal money from this casino. My account is verified. I've requested withdrawal to Skrill 13 May and it still not processed. Customer support says that it will be processed soon. In their terms said about 24 hours withdrawal timeframe but it has already gone more. Please help me solve this. Thanks.

Resolved

€1,000