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CasinoInter - They don't pay out my money

RESOLVED

Complaint Info

Disputed casino

CasinoInter

Amount

€ 1500

Posted on May 7, 2022

I deposit 500 Euro with Jeton to Casino Inter. Got 100 % Bonus and managed the wagering completely. I won 2000 Euro.

I send all the documents they want to and made a withdrawal request 4/5/22 10:44.

Nothing happened since today. Only excuses. In Terms and Conditions they say, withdrawals take 24 hours.

The answers every day were again 24 hours and again 24 hours. This is not ok!

My Account is completely verified!

Please Askgamblers, to help me, to get my money.

AskGamblers
Posted on May 16, 2022

Dear all,

This complaint has been reopened as per CasinoInter request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on May 16, 2022

player was paid within the given timeframe of 24h as per our T&C, once his account has been verified, as this was their first withdrawal, for the amount of 2000EUR, made in four separate withdrawals of 500EUR each, started on 06.05.22 at 17:00 CET, all were paid right away and the last 4th withdrawal of 500EUR was canceled by the player at 12:39 CET on 07.05.22

AskGamblers
Posted on May 17, 2022

Dear @dusty97,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on December 31, 2022

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.