€1,000 withdrawal delayed for longer than terms state

I won over 13K at this casino on the 15th of September.

I was having issues with the withdrawal section, and chat told me I can only withdraw once I'm verified.

I sent all the documents the agent told me to and waited. They told me it was 24-48h wait.

3 of my 4 documents were approved right away and the last one was not checked. The last document to this day remains "in progress"

After a week of back and forward with chat I finally got threw to the finance team and they asked me to send the a video file. I did just that and they said my account was verified and approved for withdrawal.

I was instructed on how to withdraw the funds as can be seen on the email attachment, and did just that and waited, After a close to a week the withdrawal was cancelled and they asked to request another withdrawal. I requested another withdrawal still following the parameters they gave me. I am still waiting for that withdrawal. They have not checked nor processed it. They are not responding to the messages I am sending them threw the casino nor the emails I sent the finance team despite being very quick to answer when they requested the video verification.

Can the casino answer on this forum and tell me what the issue is and why I have not been paid?

I deposit 500 Euro with Jeton to Casino Inter. Got 100 % Bonus and managed the wagering completely. I won 2000 Euro.

I send all the documents they want to and made a withdrawal request 4/5/22 10:44.

Nothing happened since today. Only excuses. In Terms and Conditions they say, withdrawals take 24 hours.

The answers every day were again 24 hours and again 24 hours. This is not ok!

My Account is completely verified!

Please Askgamblers, to help me, to get my money.