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Casino777 - Not paying !!!

RESOLVED
Complaint Info
Disputed casino Casino 777
Reason Verification issues
Posted on May 16, 2014

Hi Casino players

I have tried out casino777.be and made 2 Skrill withdrawals, have been waiting for them since 15 October and have seen NO money.

Casino delays with all means, with strange documents request and with excuses about me not replying to emails that they never have sent.

Players should stay away !!!

Posted on October 30, 2012

Hello,

Please be informed that your withdrawal requests have already been processed on you Skrill MoneyBookers account and you should have received them by now.

The documents were requested with the purpose of verifying your identity, as mentioned in our Terms and Conditions. We would like to remind you that you agreed to our conditions when you registered on our site.

Moreover, the delay in processing your withdrawal was caused by the inconsistencies we found regarding the information that appeared on the documents you sent us.

In case you have further questions, please contact us by e-mail.

Regards,

Casino777

Posted on November 1, 2012

To Casino777

The only reason why I got paid, was my complain to Skrill about casino777 !!

But my advice to other players is STAY AWAY from this casino !!....

Posted on November 2, 2012

Hello,

In response to your message we wish to remind you that we have found inconsistencies between the information registered on our site and the information on your identification documents.

The delay in processing your winnings was caused by the verification process as we had to clarify these inconsistencies.

Should you have further questions, please contact us via e-mail.

Bets regards,

Casino770

AskGamblers
Posted on November 6, 2012

Dear @tiptop14,

Please let us know if there's some update regarding this case.

AskGamblers
Posted on November 10, 2012

Dear @tiptop14,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on November 14, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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