Complaint #12 Casino777.be

Casino 777 - Lies and delays in withdrawal

By Bruno C.

10 years ago

Hi

In 9-08-2016 i registered at Casino 777, made several deposits up to a total of 1200€ manage to get my balance to 4800€ and requested a withdrawal i send all the required documents, according to their terms and conditions withdrawals can take up to 2 day to process, its been now 8 days and still havent been paid my winnings, somehow they refunded my deposits without my consent but thats ok, it is in their terms that they refund the deposits and pay the diference by bank transfer, but as far as my winnings nothing,

So they owe me 3600€ every time i go to live chat is a diferent excuse, now they said that they have to verify me by a phone a call they promise that they will call me today between 11 and 12, but once again nothing, i had to lost my workday waiting for that call that they never do because i cant and wont awnser casino calls in my work, in live chat my messages are delivered and read but without reply

Players be aware they dont care about costumers, they dont comply with their own terms and conditions.

Disputed Casino Casino777.be

Reason Delayed payment

Amount €3600

Discussion

AskGamblers

• Support Team

10 years ago

Based on the submitter's last post where he stated that he submit a complaint in front of the Belgium Gambling Commission, AskGamblers Complaints Team will close this complaint as Unresolved, until their decision regarding this claim.

scpsempre

• Portugal

10 years ago

Hello

Casino777 voided all my winnings and depostis , worse than that they acused me of Fraud, i sorry for the late response in this complaint, but i had to gather all the proper documentation

At this point proper charges in the proper places has been made, i talked to my lawyer and a proper Complaint has made with the Belgium Gaming Comission and in a Court of Law

They Just cant acuse serious players without having to proof it, so askgamblers please ask Casino777 to back their statement with proper documentation

This is ALL LIES for not to pay!

Casino777.be

• Representative

10 years ago

Hello,

All the documents you have sent have been forwarded before validating your withdrawal request to our fraud department who concluded that you have failed the KYC process.

As you mentioned it earlier, the deposits you have made on Casino777 have already been voided. The winnings obtained were cancelled and you account definitively closed, thus your withdrawal request won`t be validated and processed.

As per our terms and conditions:

4.13. [...] You will not use the Service and/or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance with the laws of all the jurisdictions having authority over you. 777.be reserves the right to discontinue or block the account(s) of the client, at any time, and until the matter has been resolved, if777.be has the slightest doubt as to the legality of the source of the funds used by the User to play the games of chance on the Internet;

For any other question, feel free to contact our customer service department.

Best regards,
Marcel

Customer support manager

scpsempre

• Portugal

10 years ago

Update!

Today i receive a phone call to clarify some points and verify my account, I was told everything is ok and i should have my withdrawal reflected in my bank account in 4/5 days.

I also ask in the phone if anything else is needed from me they told me no, all is ok

10 minutes later, i receive another email thanking for the call and asking for more documents, wich send after that went to live chat and was told that NOW everything is OK,

With so many diferent statements, promises that they didnt keep, now i will only belive once my withdrawal reach my bank account,

So please AskGamblers leave this open for now.

Casino777.be Complaint Stats

Resolved 3 / 7

Avg. Amount $2,510

Avg. Complaint Duration 59 days

Avg. Response Time 3 days

Casino777.be Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 59 days, while the average duration across all operators is 8 days.

Casino777.be Complaints

See all complaints for this casino

Casino 777 - Delayed withdrawals

Finally I have won at casino 777 and I have sent all information to prosses my withdraw ( 9000 euro and 2950 euro)

They keep saying we escalated the matter to financial department .it is more than 10 days ..

I have been gambling on line for the 6 years and I have never had trouble getting paid

I have contacted several times and I get same answer I don't know what else to do I have sent more than 8 emails

I hope askgamblers will help me

Thank you

Resolved

€11,950

Casino 777 Casino - have blocked my account

Hello! I opened an account in Casino777 on 21 March. I received a no deposit bonus 25 EUR. I wagered my bonus completely and win 600 EUR. I made the deposit via Skrill and requested withdrawal. Then I have sent my ID documents. After some days my account has been locked! I dont understand why? Emails from them I didn`t receive. As I knew in live-chat they has been blocked my account because:
" Our security team
has established that the personal details and identity documents provided
in relation to your account are not valid or do not correspond to the
individual who is using the account.

This is in breach of the terms and conditions of the website and consequently the account has been closed and the reimbursement will be cancelled "

I dont understand anything! I can verify my ID document at the notary!

My personal is valid and correct!!! In live-chat several times I asked to call me but the call was not. Only this message : " you will get news as soon as possible"

I dont know what I can to do in this situation! Please help!!!

Unresolved

Casino 777 - doesnt send my money to moneybookers

I withdrawed my winnings at 777 casino to Moneybookers.
I sent my passport and bill, and it was approved by casino
Even so casino requested my bank statement to send money to my bank account.
But I want my money to be sent to moneybookers.

Unresolved

Casino 777 - account closure?!

I am the custumer here .so if i wish to close my account that is my busines and this sites are obligated buy low and buy honor to clsoe ones account if he asked for.
I am not happy with casino777.be for maney maney reasons so when i ask them to close my account they do refuse and tell me i need to ask the Belgium goverment to close it for me so i will be refused on any other site as well as from real casions.
I am telling u guys this is ******. and they are trying to monopolise their custumers .
so yet again if I ask this ***** to close my account that is just they need to do and not send me a gouverment paper to fill up.

disquasting casino

Unresolved

Casino 777 - Trouble withdrawing

deposited on my partners card told them i didnt have a bank account they said that ok i won been trying to with draw my winnings told need prove of id sent card details my driving licence and the documents they asked for then that not enough want proof of my partner told not got driving licence or passport said bith certificate said it wouldnt be in same name as would be her maiden name said that would be ok sent them that well its a adoption certificate so different then get phone call asking my bank details to pay me by wire transfir told them they know i not got bank account they said cant pay without i complained said they i dishonest and why cant they sent me a check told must have own account and now another email saying they now want marriage certificate showing change of name all a con but they saying going to put 30 pound back on card annd other 870 wouldnt be paid till i do what they say is a joke

Resolved

Casino777 - Not paying !!!

Hi Casino players

I have tried out casino777.be and made 2 Skrill withdrawals, have been waiting for them since 15 October and have seen NO money.

Casino delays with all means, with strange documents request and with excuses about me not replying to emails that they never have sent.

Players should stay away !!!

Resolved