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Casino770 - Won't pay me my winnings

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount $ 2700
Posted on March 26, 2015

I signed up to casino770 after seeing the £20 free no deposit bonus on a SKY advertisement. I played through all of the wagering requirements and deposited £30 and managed to get up to £1800.94. I then made the withdrawal only for the casino to request my identification photos and bank statements. I did everything they asked and they said they will send me a cheque. Even though I deposited using my bank card. I made the withdrawal on 22/02/13 and I am still waiting and the casino is saying it is now out of their hands. I do not trust that I will ever get this money which I have rightfully won and I can't understand how this casino gets away with this with so many of its customers.

Posted on March 26, 2013

Hello Shaun,

Please note that a message containing details with regards to your payment has just been sent to you.

We kindly ask you to check your inbox messages, as a copy of your cheque was attached, to prove that the payment has been made.

In order to reward your patience and cooperation and to compensate for any inconveniences caused, we inform you that a bonus was credited on your player account.

We remain at your service for any further assistance, as we are striving to offer you the best support and make your experience with us a pleasant one.

Kind regards,

Amy

Casino770

AskGamblers
Posted on March 30, 2013

Dear @showard10,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on March 31, 2013

Cheque received, just waiting for it to clear in my bank.

Posted on April 3, 2013

Hello Shaun,

Please be informed that the cheque has been successfully sent to your billing address.

Given that you will receive your winnings very soon, we consider that your complaint has been resolved.

Should you have any further questions, please do not hesitate to contact us.

Kind regards,

Casino770

AskGamblers
Posted on March 26, 2015

Dear @showard10,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

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