Please allow us to respond to your feedback given towards Casino770 by informing you that your player account along with your playing manner have been carefully monitored and reviewed by our specialists.
Upon the finalization of the investigation undertaken on your account, our specialists concluded that you have used an unaccepted betting strategy as another account with striking similarities to yours, in order to register winnings from the welcome bonuses.
Please consider that we do not permit the use of artificial intelligence on Casino770 and hence, this is the reason why your initial withdrawal was cancelled until the investigation on your account has been finalized. As per our Terms and Conditions, any player account which is suspect of using prohibited software or betting strategies risks to be permanently blocked:
4.1.16. You certify that in what pertains to the services provided by Casino770, you will not use or attempt to use any martingale betting strategy or software endowed, in our view, with artificial intelligence.
Abuse of bonuses and other promotional offers, as well as all other abuses of the Software or services provided by Casino770, is prohibited.
In the event that Casino770 reasonably determines that you used or attempted to use a product endowed with artificial intelligence in combination with our Software or services, Casino770 reserves the right to rescind or block your account immediately, and to not reimburse the amount credited to your account, and prohibit your access to all other Internet Sites, Services and Software offered by the corporation.
Additionally, our Customer Support representatives have contacted you by phone and answered every email that you sent towards us and offered you assistance in due time.
Kindly note that we have made an exception in your case and left the account opened, while transferring the funds back to your balance and allowing you to withdraw a certain amount at the moment as we value you as a customer and hope that you will comply with the General Terms and Conditions in your future activity on the site.
Hoping that the above information clarifies your concerns, we invite you to contact our Customer Support Team for any further assistance that you require.