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Casino770 - spend £900 to withdraw £200??!

Complaint Info
Disputed casino NetBet Casino
Reason Bonus terms violation
Posted on May 16, 2014

hello readers

i was 2 days ago when me and my partner decided to join this company. We claimed the bonus of £20 and managed to get it up to £200. We then contacted the casino asking how can we withdraw these funds they replied if you deposit £30 and spend £30 you may withdraw your winnings. The following day we did that spent the £30 we deposited. We tried to with draw the funds and when we were doing that it came up you must wager 30X Ur bonus. We then contacted them again by phone and asked why cant we take our winnings they replied u received you £30 bonus for depositing £30 you now need to deposit a further £900 to withdraw the winnings. So basically we had to spend £900 to withdraw £200. After them lying to us about making a first deposit we could withdraw we then realised that something is not right. i contacted my bank stop my card so they couldn't take anything out of it and also contact fraud and crime department. We then realised what the other person was saying on the phone that there has been several more people phoning up and reporting them. i strongly advise anyone who has joined this site to not deposit no more money to this company you will not receive your winning. What ever u have deposited you may as well call it a loss this site is a scam

Posted on March 7, 2013

Dear George,

We regret to see that you found unclear the information concerning the wagering requirements of your bonuses which we have already provided you with both on chat and by phone.

We kindly remind you that, as explained on online chat on the 27th of February and on the phone on the 28th of February, each bonus you receive has a wagering requirement. This means you have to bet a certain number of times the amount of your bonus in order to be able to register a withdrawal request.

In your particular case, you deposited 30 GBP, you received 100% bonus (playthrough 30) for your first deposit.

Therefore, the wagering requirement for the first deposit bonus was 900 GBP (30 GBP deposit bonus X 30 playthrough = 900 GBP). You did not have to deposit 900 GBP, you had to bet this amount in order to complete your playthrough.

Please note that all the information regarding our wagering requirements is also stated in our Terms and Conditions, which you agreed with upon registration, as well as on our Promotions page.

Here is a reminder of the information concerning withdrawal conditions in our Terms and Conditions:

"6.4. Casino770 offers many free bonuses, such as welcome bonuses, loyalty bonuses, account reactivation bonuses and many more, which allow you to play without making a deposit beforehand. However Casino770 would like to notify you that you can only withdraw the amounts won from this bonus after you have made a minimum deposit of £30 and met the specific wagering (playthrough) requirements.

6.5 A player cannot register a withdrawal request unless the playthrough of the bonus received has been completed.”

Here is a reminder of the information concerning the first deposit bonus on our Promotional page:

"The 100% bonus on your first deposit in the casino is subject to a PT of 30 times your bonus amount. If you make a withdrawal before meeting the PT requirements, you will lose your bonus and all winnings."

Please rest assured that we are always striving to assist our customers the best way possible, as we value your opinion greatly.

Kindly be reminded that we are available to assist you 24/7 on chat and by e-mail, so don't hesitate to contact us whatever questions you might have.

Best regards,

Customer Support

Posted on March 11, 2013

 Satisfied with an explanation?

Posted on March 15, 2013

 rachy, please post some reply, otherwise we'll close this complaint!

NetBet Casino Complaints

  • 174 of 184 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,487 USD avg amount

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