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Casino770 refusal to pay out

RESOLVED
posted on June 18, 2015.

Hi

I joined 770 Casino 1 week ago after seeing an advert on Sky for their no deposit required £20 free bonus offer

I played and won. I met all of the play and withdrawal criteria and even credited the requested £30 to my account through their affiliate pay portal partner Neteller.

I won £1227 on the slots. I withdrew the funds and received an email stating funds would be received within 4 days.

I then received an email a day later stating the withdrawal was on hold as my game stats were being investigated.

I spoke to their customer service team on Feb 11th and explained I had played and won in good faith. They assured me I would hear back from them shortly. I have heard nothing.

My account now seems to have been closed by them. I have tried to call but nobody ever answers.

They have done little more than steal my money and my winnings. Surely to be a licensed gambling company they are obliged to pay out winnings.

I am not alone here. Lots of people are having the exact same problems. Can you help?

Alison

posted on February 19, 2013.

Dear Alison,

Following your message we assure you that your situation will be clarified within the shortest delays.

Please note that you will be updated via e-mail.

Should you have any further questions, please do not hesitate to contact us!

Best regards,

Casino770 Team

AskGamblers
posted on June 10, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on June 14, 2015.

@Izzy2013,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers
posted on June 18, 2015.

Based on the evidence we received from the casino management, we could confirm that player was paid in full. We consider this complaint resolved and officially closed.

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