Ag Awards

Casino770 poor service

Complaint Info
Disputed casino NetBet Casino
Reason Verification issues
Amount £ 4370
Posted on March 26, 2015


I won at Casino 770 and deposited, verified my account and then made a withdrawal request for £4400. It was all accepted, first received my £30 deposit back on the same bankcard i deposited with and was told the other £4370 will be a cheque being sent. Why a cheque i don't know? But now they have sent it on the 13th May but sent it to my old address even though i updated my address well before it was issued. The live chat customer support are of very little help as they pass the blame on for the delay to the bank and say it's with the payment agent, and the agent decides how i get paid, and is responsible for posting and issuing, yet i cannot speak to the agent direct nor can they so have to wait for email replies, only to get a reply that doesn't answer my questions, and ultimately i still haven't received my cheque and now what as they say they posted it to the wrong address. Why can it not just be paid into my bank? And why can't they call me on my mobile to discuss instead of the odd email each day dragging it out this long? Please help.

Posted on May 18, 2013


I have now received the cheque! It actually came to my correct address, and not my old one like i was told. I've paid it in and am now just waiting for it to clear. I shall report back when it does. Thanks.

Posted on May 18, 2013

Dear Naushad,

It is with great surprise that we read the lines we wrote on this forum.

We confirm that the cheque with the sum of 4370.00 GBP has been sent to your billing address.

However, we inform you that our FRAUD department proceeded to a rough verification of your player account and discovered that you disrespected the Terms and Conditions you agreed upon registration.

More player accounts have been found opened on the same First Name, IP, Town and ZIP Code. You should know that this is against our rules:

3.4 By registering on Casino770, the user irrevocably authorizes Casino770 to limit to a maximum of three (3) the number of registered accounts with Casino770 per IP address. The user acknowledges and agrees that he shall not use an IP address that has more than three registered accounts and that it is his sole responsibility to verify the number of registered accounts with Casino770 prior to registering his own personal account. In the event a user uses an IP address that has three or more registered accounts with Casino770, the user irrevocably agrees to authorize Casino770 to block at its sole discretion any payment request(s) and to forfeit fully any amount in dispute to Casino770.

However, for this time only, we give you the opportunity to keep only this player account: gravesyardnash.

If you fail to abide by the conditions again and open more player accounts on Casino770, all your accounts shall be closed and all future withdrawal requests canceled.

We remain at your service for any further information required.


Posted on May 22, 2013

 Issue resolved?

Posted on May 26, 2013

 Please update us, otherwise this complaint will be closed!

Posted on March 26, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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