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Casino770 - Payment being processing for over 5 weeks


Reimbursements in process:

2012-09-17 21:57:04 620.00GBP In process

MONTH +

Hi ALL! I never thought that the casino 770 is cheating its customers ...

Ordered the withdrawal of more than a month ago and still have not received my money!

in support of reply: when payment agent will aproove your file you rieceve a mail with updates!

But what they can check for so long?

This is an incredible lack of respect to the players!

How can you make a difference? Help!

Disputed Casino NetBet Casino
Amount £700

Discussion

User name
Based on evidence that casino management provided, we can confirm that this player was paid in full. We consider this complaint officially resolved and closed.
User name
@gertruh876,
It's a nice practice to confirm if your complaint is resolved or not, thank you.
User name
This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.
User name

"Dear Denis,

In reply to your post, we wish to remind you that you agreed with our terms and conditions when you created your account on our site:

“By clicking «I agree» You are acknowledging that you have read the current contract and that you accept and are bound by it, its terms and conditions, the rules of establishment, the rules and specific instructions of the software, our confidentiality policy, our "bonus" policy, our withdrawal policy and our game equity policy, in every instance and as modified from time to time.”

Moreover, please note that:

“6.1. Casino770 only has one rule for bonuses: «You can only withdraw what you have won with your bonuses». Casino770 offers a 100% bonus for the first deposit and a «no deposit necessary» offer for special events.”

“6.2. All bonuses, promotions, special offers, and/or bonuses offered on the user account should be used according to the established rules. Casino770 reserves the right to rescind any bonus or special offer or promotion at any time.”

“However Casino770 would like to notify you that you can only withdraw the amounts won from this bonus after you have made a minimum deposit of £30. You will also need to wager a minimum of 30x bonus playthrough before withdrawing.”

“6.4 A player cannot register a withdrawal request unless the playthrough of the bonus received has been completed.”

Therefore: “9.9 Any player found to be not respecting our general terms and conditions risks losing their winnings and even exclusion from Casino770.”

However, our department in charge decided to give you another chance to complete the remaining wagering requirements of 1222 GBP, so that you may withdraw your winnings in accordance with our rules.

Thank you for your understanding and cooperation.

Sincerely,

Casino770"

NetBet Casino Complaint Stats

Resolved 188 / 199
Avg. Amount $2,894
Avg. Complaint Duration 55 days
Avg. Response Time 2 days

NetBet Casino Complaints

See all complaints for this casino
Refuse to pay 1441 eur

Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already. 

After that, I sent my driver's license, bill, and card photo, and all these documents were approved (you can find confirmation in the chat history attached). After all, my account was temporarily blocked for gambling addiction and "relaying on funds" or "financial unstability". As proof of financial stability, I sent my card statement showing the balance, but the account still does not reopen. 

So in total, my account is temporarily blocked with my initial deposit and winnings. Netbet has two options to send me funds via card or Skrill. 

I humbly ask you to assist in this matter, because netbet doesn't do anything.

In attachments, I provide 2 chat history, as well a letter from 3th May regarding my Skrill e-wallet, withdrawal, and deposit confirmation in Finnish language (sorry for that but I am from Finland).

Status rejected Rejected
€1,441
Account with a balance of 30k dollars closed for 30 days
First I want to apologize if in my writing I do not use the correct terms, my language is Spanish and I rely on a translator

Hello Askgamblers team, I request your help to intervene with the casino https: //casino.netbet.com.mx/

I have completed all the verification processes including the call for the interview by phone, however my account remains closed in which I have approximately 30k dollars

[08-SEP-21] *

On Wednesday, September 8, I registered at the casino
https://casino.netbet.com.mx/
*(ATTACHED IMAGE NUMBER 1)*

I sent my documents to verify the account after having registered, I sent my INE (official identification in my country), photograph on both sides in high quality, proof of address and a couple of captures within the My bank app where you can see the card With which I usually deposit (it is a digital card) and an account statement of the same card, immediately afterwards I went to the cashier area and made a first deposit for the amount of $ 17,824.00MXN approximately $ 870 USD, * (ATTACHED IMAGE NUMBER 2) * I had the misfortune to lose so I made a second deposit this time in the amount of $ 20,000.00MXN approximately $ 978 USD * (ATTACHED IMAGE NUMBER 3) *

After the second deposit I went back to the document loading area and this time I sent screenshots of the charges made on the site.
* (ATTACHED IMAGE NUMBER 4) *

After a good winning streak accumulates a total of $ 700,000.00MXN approximately $ 34,000.00 DOLLARS

I went to the cashier area to request the withdrawal of the funds and the requests were registered correctly
* (ATTACHED IMAGE NUMBER 5, 6, 7) *

* [09-SEP-21] *

The next day when trying to log in to check the status of the requested withdrawals, access was denied, which allowed me to see only the following message: This account has been banned from our website. * (ATTACHED IMAGE NUMBER 8) *

I received an email requesting the documentation for the verification of my account, since I had already uploaded everything required through the documents area.
* (ATTACHED IMAGE NUMBER 9) *

however, I responded to the email by sending everything a second time
* (ATTACHED IMAGE NUMBER 10) *

* [10-SEP-21] *

They requested the documentation for the third time, my official identification had not been accepted because my date of birth does not appear, which is not true, since that information does come in it without taking into account that it is the only official document that is used in my country for banking procedures and other processes that require identity validation. Additionally, they requested a form with additional data that had to be filled out by me.
* (ATTACHED IMAGE NUMBER 11) *

I proceed to send the form and a second identification on this occasion my driver's license

* [11-SEP-21] *
I receive another email requesting a statement from the bank of my choice for the receipt of funds
I immediately send it
* (ATTACHED IMAGE NUMBER 12) *

* [12-SEP-21] * - * [03-OCT-21] *

During this period of time there was an exchange of emails because they gave me an estimated response date and when I arrived I wrote to them requesting information from my process and they postponed the resolution date

* [04-OCT-21] *

I received an email requesting a selfie along with my ID and my phone number for a verification call
* (ATTACHED IMAGE NUMBER 13) *

After sending the required information, I was informed that I was waiting for the call

* [07-OCT-21] *
Report not having received the call and the response was as follows: this is because the telephone verification sector has a technical problem in its tools that makes it impossible to call it at this time.
* (ATTACHED IMAGE NUMBER 14) *

* [08-OCT-21] *
I finally got the verification call and everything was answered correctly

* [09-OCT-21] *
30 days have passed since I opened my account and tried to make a withdrawal
After completing all the verification steps including the phone call, I am not allowed to enter my account or be able to access the 30k dollars that I have in it

Thanks for reading I wish you an excellent weekend
Status solved Resolved
$32,707