Ag Awards

Casino770 - Not paying out to me

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 500
Posted on July 22, 2014

This is the worst site I have ever played on. Had numerous emails as to why they are not paying my £500 winnings out after I deposited £450 in good faith. Seems to me it's excuse after excuse. I sent my banks details, swift number, iban number and still this isn't good enough for casino 770. I even sent my passport and bank card as proof but still they are looking at ways not to pay out. Customer service is absolutely dreadful and none existent. Other sites pay out after 3 days, some even sooner, I don't see what the problem is, 1 big scam if u ask me.

Posted on April 19, 2013

Hello David,

We have looked into the status of your withdrawal request registered on Casino770 and we can confirm that this has been validated accordingly by our Financial Team.

Therefore, we invite you to check your credit card balance the following days as you should be able to retrieve the funds on your card soon.

Please consider that since this is the first withdrawal request you registered on your Casino770 account, our Financial Team has undertaken all the security measures for your transaction to be processed in total security and this is the reason why a small delay arose.

Rest assured that our determination to deal with your withdrawals in a more efficient manner will be exemplified in your future withdrawals, when you will no longer be required to provide the documents again for account verification.

Hoping that we have answered your concerns providing the above details, Casino770 wishes you the best of luck!

Best regards,


Posted on April 19, 2013

While I appreciate your response I was told that I would have this payment in my bank acct by today and to my surprise this still has not gone in!! Other casinos pay within the 3 days and do not require all the additional info that I had to send to you on 2 separate occasions. Am I going to see this payment or is it just going to drag on. Thanks.

Posted on April 21, 2013

Dear David,

Please rest assured that your withdrawal request of 500 GBP was already validated and you received a message of confirmation regarding this matter.

We kindly ask you to understand that each reimbursement goes through a verification process and that our payment agent is in charge of all withdrawal requests registered by our players.

It is not our intention to keep you waiting for the registered winning, yet there are certain requirements that each player needs to comply with before the withdrawal is validated, as we wish to make sure the funds are correctly transferred to your account.

You will receive the sum of 500 GBP these days. Please check your bank statement and get back to us if you experience any inconvenience.

We appreciate your understanding and we remind you that if you have any further questions we remain available via e-mail, phone or live support.



Posted on April 25, 2013

Dear @Dml1975,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on June 30, 2013

Player confirmed the issue is solved!

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