Ag Awards

Casino770 - Casino is not paying me!

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 750
Posted on July 7, 2015


I requested a withdrawal of GBP 750 on the 30 September 2012 and received an email stating that the request will be processed within 48 hours and 4 days. I contacted support 8 days later on the 8st October asking about my funds.

The answer this time was – “We wish to inform you that it is mandatory for your withdrawal request to go through these stages in order to ensure the security of your on-line transa­cti­ons.Ne­ver­the­less, as soon as your withdrawal request is validated, you will receive an e-mail of confirmation”.

Has passed 4 more days. I have not received money. Online support also asks to wait patiently payment. I do not want to wait for 15 or 20 or 30 days... While was term 48 hours and 4 days. Taking into account numerous complaints to this casino I is specified ask to help me in fast payment. I am going to come on your site every day and to inform on a condition of my payment. If you have an opportunity to influence on Casino770 you I ask to assist in it. Thanks for understanding.

Posted on June 29, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on July 3, 2015

It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on July 7, 2015

Based on the evidence we received from the casino management, we could confirm that player was fully paid. We consider this complaint resolved and closed.

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