Withdrawal Declined?!

Dear Mrs:

Regarding to your complain, we checked the history of the conversation and we found the next information.

1) There are 3 different periods of time. In the first one, you wrote: "hi I would like to withdrawal from account because of its amount are their different steps and I am located in Australia also does the amount go off AU currency first or US currency any help would be appreciated". Then the member of the support team helped you providing you with the details of the documents that all the players have to send in order to make a correct withdrawal. But the player never requested the money. We sent to ASKGAMBLERS the report of the games and the copy of the chat as well. Where's the support of the whole conversation and that there's no withdraw request. Also you asked for an Australian phone number, and then the member of the support team told you that at the moment we don't have a local Australian phone number -if you want she can call you back-. Finally you wrote that you want to send an e-mail, and left the chat.

2) You asked again for the Australian phone number. Then the member of the support team tried to call you. But you didn't reply, because it seems that the number that you provide in the 440 registration form is not a valid number.

3) The 3rd part of the chat started with you asking for USD 12.000 that you had in your account. And as the support team wrote you. It was only 0.49 cents. The player spent the entire money. Our team member wrote to Microgaming and the IT team in order to have a list of your latest spins, and then you left the chat -at any moment you can request this lists-. In order to know the games, bets and balance of your account. Sadly we can't upload the file, but as I said ASKGAMBLERS already have the support file.

From our side this are the list of bonuses you redemed,

29/12/2013 14:17:07 2000 Free bets +5%

29/12/2013 14:17:07 500SPINS

29/12/2013 14:45:55 Second Dep

09/01/2014 11:57:49 Third Dep

09/01/2014 11:57:49 500SPINS

09/01/2014 12:36:14 First dep – month

09/01/2014 13:35:50 Second dep – month

22/01/2014 11:19:15 500SPINS

Now regarding to this complaint, as you can check in the chat history the support team member told you that we don't accept Paypal. We do accept UKASH, ECOPAYZ, CLICKANDBUY, SKRILL, NETELLER, and ASTROPAY CARD.

We want to clarify that that your husband personal details are 100% encrypted and secure. We only have access to your e-mail address and phone number, So you don't have to worry for the information. Everything is safe with Geotrust, and Ecogra is the one that help us in order to have 100% legal games.

The money didn't disappear in 48 hours. As we said if you wish you can ask for the list of bets that your husband had and you can verify every single spin.

Casino440 always is 100% legal and we don't use scams for our players. All our terms and conditions are on the T&C section. As the support team member told you. If you had any doubt send an e-mail to suppor­t@c­asi­no4­40.com or give us a valid phone number and we will contact you immediately.

Dear Mrs:

Regarding to your complain, we checked the history of the conversation and we found the next information.

1) There are 3 different periods of time. In the first one, you wrote: "hi I would like to withdrawal from account because of its amount are their different steps and I am located in Australia also does the amount go off AU currency first or US currency any help would be appreciated". Then the member of the support team helped you providing you with the details of the documents that all the players have to send in order to make a correct withdrawal. Also you asked for an Australian phone number, and then the member of the support team told you that at the moment we don't have a local Australian phone number -if you want she can call you back-. Finally you wrote that you want to send an e-mail, and left the chat.

2) You asked again for the Australian phone number. Then the member of the support team tried to call you. But you didn't reply, because it seems that the number that you provide in the 440 registration form is not a valid number.

3) The 3rd part of the chat started with you asking for USD 12.000 that you had in your account. And as the support team wrote you. It was only 0.49 cents. He wrote to Microgaming and the IT team in order to have a list of your latest spins, and then you left the chat -at any moment you can request this lists-. In order to know the games, bets and balance of your account. Sadly we can't upload the file, but if you wish we will send it to you, or if you want we can send a special request to Microgaming.

This are the list of bonuses you redemed,

29/12/2013 14:17:07 2000 Free bets +5%

29/12/2013 14:17:07 500SPINS

29/12/2013 14:45:55 Second Dep

09/01/2014 11:57:49 Third Dep

09/01/2014 11:57:49 500SPINS

09/01/2014 12:36:14 First dep – month

09/01/2014 13:35:50 Second dep – month

22/01/2014 11:19:15 500SPINS

Now regarding to this complaint, as you can check in the chat history the support team member told you that we don't accept Paypal. We do accept UKASH, ECOPAYZ, CLICKANDBUY, SKRILL, NETELLER, and ASTROPAY CARD.

We want to clarify that that your husband personal details are 100% encrypted and secure. We only have access to your e-mail address and phone number, So you don't have to worry for the information. Everything is safe with Geotrust, and Ecogra is the one that help us in order to have 100% legal games.

The money didn't disappear in 48 hours. As we said if you wish you can ask for the list of bets that your husband had and you can verify every single spin.

Casino440 always is 100% legal and we don't use scams for our players. All our terms and conditions are on the T&C section. As the support team member told you. If you had any doubt send an e-mail to suppor­t@c­asi­no4­40.com or give us a valid phone number and we will contact you immediately.