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Casino440 - incompetent and misleading


Complaint Info

Disputed casino

lansik New Zealand Message
Posted on May 16, 2014

The games are really nice, but what's happening with that casino is more than outrageous. They dont give you bonus upront, as everywhere. They will give you bonus later. They say that it would be 200 % on deposit, it is actually 125%, 200 % in 3 deposits. Staff is giving misleading information. I have made a deposit and started playing - she said that I can play. I havent received my bonus. She said that the bonus will be different. She said sorry, that she was mistaken.

Are you a serious organisation, Casino440?

11:38:52 PM‎ Patricia: for obtain any bonus

11:38:58 PM‎ Patricia: you've to make a 25$ deposit

11:39:12 PM‎ Patricia: if it's the ASKG you've to play 50$

11:39:37 PM‎ Patricia: If it's the welcome bonus you've to play 35 times the deposit that you make, in this case, 25$

11:40:13 PM‎ Me: where i should put the code askg

11:40:19 PM‎ Patricia: When you obtain the welcome bonus, this includes the 5% for the 2000 free bets, anyway 105%

11:40:27 PM‎ Patricia: Is it not necessary

11:40:37 PM‎ Patricia: You tell me and i'll put you the bonus

11:41:05 PM‎ Me: if i deposit 40$, will i get 120$?

11:42:41 PM‎ Patricia: 40: the 200% is 80

11:42:51 PM‎ Patricia: And the 5% is 4

11:42:54 PM‎ Patricia: 84$

11:43:43 PM‎ Me: cool

11:45:36 PM‎ Me: ok

11:45:47 PM‎ Me: i deposited money

11:46:47 PM‎ Me: please add the proper bonuses

11:47:08 PM‎ Me: i believe it should be $41.32 more in bonus

11:48:49 PM‎ Patricia: you've to play 35 times your deposit

11:48:56 PM‎ Patricia: for obtain the bonus

Posted on October 14, 2013

Dear Lansik,

We received your complaint and we want to give you our most sincerely apologies

It's true that the webpage where the bonus is doesn't explained all our T&C, but this info was provided once you chatted with our operators, and is 100% available for any player in the bonus apart, and in T&C. (http:­//w­ww.c­as­ino­440.co­m/b­onu­s/m­ore­-in­fo/­aff­ili­ates/)

Thanks to your complaint we are working in order to fix it and from this moment, every single player could check all the T&C on the AskGamblers webpage.

As we said before, we really want to give you our apologies about our operator, who tried to give you all the assistance, but she couldn't go further on terms and conditions that are currently applied on the casino.

On the other hand, the welcome bonus is giving once all the requirements are achieved (35x) no before.

There are some casino that don't work in the same way, but this rule have more benefits for real money players, because the money that the player is "playing" is always yours and he/she can dispose of it at anytime (without an obligation of keeping playing in order to withdraw the money)

Unlike other casinos, here in Casino440 you can withdraw you money at the time that you want. It doesn't matter if the player used a bonus or not in order to increase his money.

We hope we have helped you to solve your doubts.

For any comment about this post, please don't hesitate to contact us: suppor­[email protected]­asi­no4­40.com

Thanks for your time and please once again please receive our apologies for any inconvenience we have caused you.

Casino440 Support.

lansik New Zealand Message
Posted on October 14, 2013

Dear casino440,

Thank you for your nice reply. I really appreciate it.

However, you should consider this point of your terms and conditions:

"15.1 We reserve the right to modify, suspend or terminate a promotion, or any aspect thereof at any time with or without notice, for any reason, including, without limitation, the existence of an error in printing, writing or distribution of a promotional notification in the Platform, or when an error occurs in the preparation or supervision of a promotion which could affect the outcome of it, the number of participants or the amount of the prize involved"

Your customer service gave me different conditions and agreed to make the bonus active immediately. There is nothing more clear in the conversation than this.

From law perspective, your agent is your representative, whose decisions are binding. If you believe, that the agent needs more training, feel free to provide her more training.

I decided to make a deposit after conditions were presented by her on chat. What did she say later, when I started playing and using deposited money, it doesnt count, because the deal was made.

I see two possible solutions:

- you are adding the bonus to my account, as agreed, with wagering, as agreed

- you are paying me back the whole amount of my deposit which I made.

I dont want to take an advantage of lack of knowledge of your customer service, but you have to have in mind that I adjusted my playing strategy to the bonus, which in my believe - confirmed by your agent, I was about to get. I was expecting that the money will be available any second, as reassured by your staff.

When, she said that she is not going to transfer a bonus, I stopped playing immediately.

Posted on October 15, 2013

Dear Lansik,

Once again, thank you very much for your kind message.

We consider your inquiry resolved.

Our agent told you once that you could have a 200% bonus and we are going to accept it as a special gift for you.

We have just updated your account and now you can enjoy of a 205% welcome bonus with your first deposit.

Please, don not forget that if you want to receive that money in your account, you have to wager it 35x.

We hope you can accept our sincerely apologies for this matter and we also expect that this welcome bonus improve your gaming experience with us .

Kind regards,

Casino440 Support

lansik New Zealand Message
Posted on October 15, 2013

I am not entirely happy. However, I am always willing to compromise.

I have deposited some extra money, to give your casino the next chance.

However, please do instruct your customer service, that they should be more careful, what they say to the players.

For me the complain is closed.


Posted on October 17, 2013

Dear Lansik,

Thanks for giving us a second chance.

We already gave the instructions to our support team. So thanks to you and this alert we began a training process with all our operators in order to improve.


Posted on November 11, 2013

 Complaint solved!

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