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incompetent and misleading


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By lansik
12 years ago
Message on forum

The games are really nice, but what's happening with that casino is more than outrageous. They dont give you bonus upront, as everywhere. They will give you bonus later. They say that it would be 200 % on deposit, it is actually 125%, 200 % in 3 deposits. Staff is giving misleading information. I have made a deposit and started playing - she said that I can play. I havent received my bonus. She said that the bonus will be different. She said sorry, that she was mistaken.

Are you a serious organisation, Casino440?

11:38:52 PM‎ Patricia: for obtain any bonus


11:38:58 PM‎ Patricia: you've to make a 25$ deposit


11:39:12 PM‎ Patricia: if it's the ASKG you've to play 50$


11:39:37 PM‎ Patricia: If it's the welcome bonus you've to play 35 times the deposit that you make, in this case, 25$


11:40:13 PM‎ Me: where i should put the code askg


11:40:19 PM‎ Patricia: When you obtain the welcome bonus, this includes the 5% for the 2000 free bets, anyway 105%


11:40:27 PM‎ Patricia: Is it not necessary


11:40:37 PM‎ Patricia: You tell me and i'll put you the bonus


11:41:05 PM‎ Me: if i deposit 40$, will i get 120$?


11:42:41 PM‎ Patricia: 40: the 200% is 80


11:42:51 PM‎ Patricia: And the 5% is 4


11:42:54 PM‎ Patricia: 84$


11:43:43 PM‎ Me: cool


11:45:36 PM‎ Me: ok


11:45:47 PM‎ Me: i deposited money


11:46:47 PM‎ Me: please add the proper bonuses


11:47:08 PM‎ Me: i believe it should be $41.32 more in bonus


11:48:49 PM‎ Patricia: you've to play 35 times your deposit


11:48:56 PM‎ Patricia: for obtain the bonus

Disputed Casino Casino440

Discussion

User name

 Complaint solved!

User name

Dear Lansik,

Thanks for giving us a second chance.

We already gave the instructions to our support team. So thanks to you and this alert we began a training process with all our operators in order to improve.

Regards

User name loyalty-level-2

I am not entirely happy. However, I am always willing to compromise.

I have deposited some extra money, to give your casino the next chance.

However, please do instruct your customer service, that they should be more careful, what they say to the players.

For me the complain is closed.

cheers,

User name

Dear Lansik,



Once again, thank you very much for your kind message.

We consider your inquiry resolved.



Our agent told you once that you could have a 200% bonus and we are going to accept it as a special gift for you.

We have just updated your account and now you can enjoy of a 205% welcome bonus with your first deposit.



Please, don not forget that if you want to receive that money in your account, you have to wager it 35x.



We hope you can accept our sincerely apologies for this matter and we also expect that this welcome bonus improve your gaming experience with us .



Kind regards,

Casino440 Support

Casino440 Complaint Stats

Resolved 1 / 2
Avg. Amount N/A
Avg. Complaint Duration 18 days
Avg. Response Time 2 days