Allow registration and deposits from Portugal, but not withdrawals

This guys are joking, never saw such a rougue operation like this.


This is the email i got today:

"
We write to you in reference to your complaint on AskGamblers.

We thrive for customer satisfaction and to provide a safe and secure platform for all of our customers. For this reason, we have internal policies in place to review accounts and take appropriate action on them. In your case, an investigation took place and we decided to close your account and refund all deposits made into our side. This is in line with our Terms and Conditions, which state:

VI. GENERAL PROVISIONS

2. Every player accepts that the company is entitled to refuse the registration of a player and to limit or block the access of particular players to games at its own discretion. Further, the player accepts that the granting of bonus money can be withdrawn by the company and that the stakes and winnings of player can be retained, should they be connected with an account that has been closed or limited, or an account, which has no claim to winnings as they have expired.



Due to Data Protection laws, no further information related to this matter can be revealed. "


So lets get this straight so that everyone understands:

1 - First im denied my winnings because of the country i am, that all of the suddently is not allowed even if that is not writen anywhere in their terms and conditions or in any other place in the sit

2- They ignored completly my emails and live chat never available, only after this complaint they reply

3- Now they change their reasons, and uses some vague terms that does not apply to me to confiscate my winnings,


Lets see, i never had an account there before, never use any kind of bonus, or any other offer, i only play with my own money folloing all rules, they ware caught lying and now made up another excuse to legally steal, im sure if i had loss no refund was given

In that terms that they mention, they claim they have the right to do all sorts of things, that they did not do, i was allowed to register, i was allowed to deposit, i was allowed to play, only to days after they block my account because my balance is higher than my deposits, its easy to keep a gambling operation like this, i a player loses we keep his money if a player wins we void the winnings and refund, this is rougue to say the least

This site should consider the high rating they give to this casino!

Dear customer,

We have just checked with the relevant department and a response was sent to you today. Please double check your email inbox and possibly your spam folder for the reply.

Kind regards,
Diamond World Casino

Still no comunication from the casino, my account is still locked, they only refund my deposits, no reply to emails, live chat not available, it is impossible to talk to Diamond World

I do not recomend this casino to anyone, they use predatory terms that are NOT writen anywhere

Im still owed 800€

Dear customer,

Thank you for bringing this matter to our attention and apologies for your negative experience. We will investigate this query internally and follow up with the relevant department.

Kind regards,
Diamond World Casino