Complaint #5 Casino of Dreams

Deposit refund no response

By Player235

3 years ago

Message on forum

Over a week ago I started playing on this site after some time away, I noticed s message from a few months ago asking for my PayPal verification, as the PayPal wasn’t in my name. I’d been allowed to deposit with cards not in my name too. I was told this would be refunded l, I was then asked to send a few forms of I’d and proof of card ownership etc, the casino where in regular contact until it came to the stage my account and cards were fully verified and they couldn’t ask for anything else, it’s not been a week and I still haven’t had an update on my refunds /account even though I’ve messaged them every day. I’ve been told on a few occasions I would definitely have an update that day and still nothing, I don’t think they have any intention at all of updating or refunding me.

Disputed Casino Casino of Dreams

Reason Delayed payment

Discussion

Player235

3 years ago

No update :(

AskGamblers

• Support Team

3 years ago

Dear Casino of Dreams,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Player235

3 years ago

I have now been informed that even though I was told I would be refunded, I now won’t be refunded.

Player235

3 years ago

I’m
Unsure how much exactly as they won’t answer that question when I ask, Card deposits and PayPal deposits that I was informed would be refunded after they closed my account and asked me to send ID this was on 25th feb, I sent everything they asked for and it was all accepted

Casino of Dreams Complaint Stats

Resolved 0 / 2

Avg. Amount $2,504

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Casino of Dreams Complaints

See all complaints for this casino

Delayed payment of 4000 pounds

I am writing to express my frustration and disappointment with your service regarding my withdrawal request. My withdrawal has been delayed for over 3 days, since 29/12/2024 despite all required documents being verified. It is unacceptable that your company appears to be intentionally delaying the process by providing conflicting and misleading information.

I have proof from chat logs where your representative assured me I would receive the withdrawal by 6:30 PM yesterday. When that deadline passed, I was told it would be processed within 24 hours. Now, there has been no further communication or resolution, which is completely unacceptable.

Furthermore, when I contacted your support team to ask why my withdrawal was delayed, the agent named Jessica abruptly terminated the chat instead of addressing my concerns. This behavior is highly unprofessional and disrespectful to customers.

I demand immediate action to process my withdrawal without further delays and a proper explanation for this unacceptable service. If this issue is not resolved promptly, I will have no choice but to escalate this matter further.

Unresolved

£4,000