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Das Ist Casino - Not paying because of unjustified ''multiple betting strategies and suspicious play'' accusations

Complaint Info
Disputed casino Das Ist Casino
Reason Declined payment
Amount € 1200
Posted on May 3, 2017

Dear all,

sadly i have to open this case.
Today i my account at Dasistcasino was closed, support said - from the casino management,
My pending withdrawal of 1200EU is now blocked i guess.

Live support told me today (1st may 17) my account was closed on the dicision of the management because they found multiple betting strategies and suspicious play. I did not do anything of that. I'm not even aware how you do this. I just played slots an live casino, like i do in over 80 other online casinos.

Only thing i am ware of, i did use my freespins from deposit, but defently after i requested my withdrawal. Like a chance to raise some EU which have then be waggerd. I managed to get 2-3eu with the first freespins, which i waggered quickly with 50c and 1eu bets. I got up to 100-200eu. With this money i played with again slots and live casino. After many hours of playing it was lost.

Last thing i did yesterday (Day befor closure), was to set up a deposit and wagering limit to my account - to not try to request a cancel of the withdrawal. I loaded my documents up right after i requested my first withdrawal. They were approved pretty fast.
(I did request a cancel of my withdrawal few times befor to go on playing)

Total history of deposits and withdrawal and cancels of withdrawal:
Deposit 50EU
Withdrawalrequest ~850EU
Cancel withdrawal
Withdrawalrequest ~750EU
Cancel withdrawal
Withdawalrequest ~1400EU
Cancel request
Withdrawal 1200EU

--- Account closure ---

Please help me with this. I'm registered in over 80 online casinos, i even wanted to promote "Dasistcasino" in the future.
The design is nice. Live chat always available. The slots work smoothly. I really like this casino. I hope we can find a solution here so i can write a positiv feedback about this casino and come back playing at their site.
I also did write an email about this case to suppor­[email protected]­asi­stc­asi­no.com, like the live support told me.

Best regards

D. Müller

Posted on May 5, 2017

Want to add here:

I also wrote my oppinion about this unjustified closure to suppor­[email protected]­asi­stc­asi­no.com like the live support told me at the same time a wrote this case to askgamblers.
(1st of Mai 2017)

- Did not get any answer yet. (05.05.17)

To have as much details on this case as possible:
Between the withdrawal requests and cancels, i also did deposit 2x 50eu more and lost it. I always deposited with "Sofort" - Direct Transfer from Bankaccount

So i did have 3 deposit bonuses in total which i all canceled immediately after each deposit. So i did not have any Bonus money - never! I played with my own money and won!

I did not have any strategie... i played randomly bets between 30c and 2 eu or something. Often switched betsizes. Just randomly, not clue at all what i was doing! I also played live casino where i mostly bet between 10eu and 30eu per blackjack hand.

Posted on May 10, 2017

This complaint has been reopened as per Das Ist Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 10, 2017

Dear D. Müller,

your account has been reviewed more detailed by the higher management. And they arrive at the conclusion that there are not multiple betting strategies. The winnings 1200 EUR have been returned to your account and we issued also 100 EUR free cash as apologies from our side.

Please, accept our apologies for such bad experience at the Casino.

Kind regards,
DasIstCasino Team

Posted on May 10, 2017

Hello all,

thank you Dasistcasino for the apologie. I will accept it as soon as the money reached my bankaccount.

I just requested the withdrawal again (now 1300EU) and waiting to be processed.

I keep askgamblers and the community updated.

Posted on May 13, 2017

On May 11 i could go to withdrawal step 2 - which means i could finally fill in my bankdetails with trustly.
Waiting for the money to receive. I will keep you updated

Posted on May 15, 2017

I received my money on my bankaccout. This case can be solved now.

I accept the apology.

Thank you askgamblers

Posted on May 15, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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