Casino Lab is run and owned by Genesis Global Inc which has multiple casinos under their name. I self-excluded from all Genesis Global Brands on April 24th, 2021 due to an extreme gambling addiction. This initial self exclusion is encouraged by them. They remove you from the website and ask that you contact customer support to exclude you from all Genesis Global Inc casino, so I do so. May 12th, 2021 I used the exact same user name, email and identity and was able to deposit $1,280 within 6 hours into CasinoLab.
I should never have been allowed to deposit a dime, because with self exclusion clauses you should never be allowed to deposit and play in the first place, and if winning big the winnings would never have been paid due to the self-exclusion agreement. I was not aware Casinolab was apart of Genesis Global at the time of deposit. I am asking that CasinoLab please return my deposits as the Request was made April 24th, 2021, 3 weeks prior. The livechat is computerized so the only way to talk to a live agent is to state "Gambling problem," and the telephone number is also faulty in which you provide.
Gambling addiction is a very real addiction so please follow through with the terms you set revolving Self Exclusion practices, and return my deposits