What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casino Intense - Delaying my Withdraw since 14 Days

RESOLVED

Complaint Info

Disputed casino

Casino Intense

Amount

€ 250

BigbossJonas Baden-Württemberg Message
Posted on November 13, 2020

Hello AskGamblers Complain Team,

I Played on Casino Intense 14 Days ago, and managed to cash out 250€.
My Account was fully verified, within the same day.

but they still break there own T&C´s

In there Terms it says:

4.11 When you make a withdrawal for the first time, we might ask you for certain document copies to verify your identity. We may subsequently ask for these copies at random to ensure the security of your account. These documents include: Photographic ID. This will be a copy of a current ID, showing your name, photograph and signature. Options for such IDs are: Passport/driving license/National ID card. Credit/Debit Card: A signed copy of the front and the back of the card used to fund your account. For security purposes please block the middle 8 digits, and the 3 security digits on the back. Proof of address: A recent utility bill or a credit card statement showing the same address with which you have registered your account. If your payments are confirmed and all documents have been sent to us, we will process the request within max 14 days.

"We will process the request within max 14 days"

Now its over 14 Days, but still nothing has processed

I contacted the Live Support several time, but the only thing that they say is: it can take up to 14 Days.

AskGamblers
Posted on November 23, 2020

Dear all,

This complaint has been reopened as per Casino Intense's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on November 23, 2020

Hi,

Can you please confirm you have now received your requested funds?

The money has been sent.

Thank you

BigbossJonas Baden-Württemberg Message
Posted on November 23, 2020

AskGamblers you can Close this Complaint.

I recieved the money successfully a few days ago

AskGamblers
Posted on November 23, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

Availability may vary depending on your country or region.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy