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Casino Carnaval - Account closed with $14,000 balance and $1,000 withdrawal

UNRESOLVED
Klausscrf Brazil
posted on October 2, 2018.

I was playing at Casino carnaval and won 15k usd.... the limit to withdraw is 10k but when i tried to withdraw this amount the operation was rejected by the casino...

So after my withdraw was rejected i did again another one of 1k, and was pending until they lock my account without my permission with the 14k inside...

When i tried to contact the casino chat they Just tell to send a email to [email protected] , but no one answer this email...

I think its to easy have a casino when the player finnaly win, you go and lock his account to dont pay the money

Ps: my deposit that day was with no bônus

AskGamblers
posted on October 15, 2018.

This complaint has been reopened as per Casino Carnaval request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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