Hello again, I come with a change of complaint because at first I did not know how to attach pictures and evidence now I see where I can attach all the evidence as I made deposits and selected the appropriate bonuses, so for the first 3 deposits I must receive the following bonuses: bonus 1, 200%, bonus 2, 200% bonus 3, 30% chaback from losses, you can see all the first 3 deposits in the added images and the selected bonuses, the casino recognizes the error of the bonuses he doesn't know when ... here are all the necessary pictures from my alpha casino account. As you can see the bonuses are active but they give the error codes when you access them so it allows you to deposit but the bonus is not credited.
At this moment, after many requests and complaints, I received 2 of the 3 bonuses, the casino, the manager of this casino took the floor in an email that I will receive all 3 outstanding bonuses. There are several things that displease me personally, things that would affect any player. but in principle I received 2 bonuses out of the 3, so I'm waiting for the 3rd remaining bonus, more precisely a chasback of 30 percent of a lost amount and bet with a 30% chasback bonus. now I have nothing else to say, my case is considered solved. thanks AskGamblers
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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