Ag Awards
Notifications
Login
en

Casino Action - Pending withdrawal since April 23rd

REJECTED
Complaint Info
Disputed casino Casino Action
Reason Delayed payment
Amount $ 1225
Posted on May 3, 2019

On April 23 I played at casino Action and didn’t even use any bonuses to play, and I won 1225$ and decided to withdraw my winnings. Then 3 days later I saw that the withdrawal was still pending and I contacted live chat that advised me to contact risk management via email and I did so. I’ve been waiting since April 26 for the answer to my email to risk management and still nothing.

Posted on May 7, 2019

Hi player.

It seems there is no withdrawal in your account as you had played with the funds before our risk management team could respond. Unfortunately there is nothing more I can do.

Cheers

AskGamblers
Posted on May 7, 2019

Dear @Dude12345,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

Posted on May 7, 2019

My problem with casino action is they advertise 3 days for withdrawals to be paid out and I’ve waited over 2 weeks to even get a response on why my money was pending. They leave you pending so the chances are you might play off all your winnings while they take there slow time of numerous weeks to to even answer a simple email. On April 23 I made a withdrawal and the I was told 3 days later by live chat that I needed to email risk management and I never would have found out if I never would have asked live chat as they never sent me a email saying to contact risk management. So three days later I sent risk management a email and several more on the following days and they never responded to me, so then I made my complaint with ask gamblers and only then they responded to me through ask gamblers and never responded to my direct emails to risk management. That is my big problem with casino Action they find ways to get your money one way or another. So about a week after my withdrawal no one answered me and I started playing again and ended up loosing it all. But nobody answered me until it was all gone over 2 weeks after my withdrawal.

AskGamblers
Posted on May 7, 2019

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers
Posted on August 26, 2020

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is no longer valid.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy