Withholding payment locked out of account

Dear AskGamblers Complaint Team,

I would like to submit a formal complaint against Cashed.com regarding delayed withdrawals totaling HUF 315,000.

I requested two withdrawals on October 8 and October 9, 2026. Both requests are still showing as “Under Review” in my account.

My identity verification has already been completed successfully. According to the information provided in Cashed.com's FAQ, the withdrawal processing time is 3 days. However, my withdrawals remain pending, and I have not received a clear explanation for the delay.

I previously contacted Cashed.com's customer support by email on Friday, October 16, at approximately 2:00 PM, requesting an explanation for the delay and an estimated payment date. I did not receive a response to that email.

Today, October 20, I contacted Cashed.com's live chat support again. The support agent referred to various technical issues and a high volume of customer requests. I was assured that my withdrawals would be processed and that the payment would be made. However, no specific payment date or timeframe was provided.

Although I appreciate the reassurance, I remain concerned because my withdrawals have been pending for an extended period, my account verification is complete, and I still have no confirmed date for receiving my money.

The total outstanding amount is HUF 315,000, which is a significant sum of money for me.

I kindly ask AskGamblers to assist me in contacting Cashed.com and resolving this matter. I would like to receive a clear explanation for the delay and, most importantly, the payment of my outstanding withdrawals as soon as possible.

I can provide screenshots of my withdrawal requests, my verified account status, the relevant FAQ information, and my correspondence with customer support. I can also provide details of today's live chat conversation if required.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Hello,

I would like to file a complaint regarding a withdrawal made from Cashed.com.

I requested a withdrawal of €500 on 08/08/2026. As of today, 18/08/2026, I still have not received my money, and the withdrawal is still showing as “pending.”

It has now been 10 days since my withdrawal has been pending, and I have not received the payment.

I have also contacted Cashed.com to ask for information regarding this delay, but the situation has still not been resolved.

I would therefore like to ask AskGamblers for assistance in order to help resolve this issue with Cashed.com and ensure that my withdrawal is processed and the funds owed to me are paid.

I can provide all the necessary evidence, including screenshots of the withdrawal, my account history, correspondence with the casino, and any other relevant information.

Thank you in advance for your help and assistance.

Kind regards,

I have submitted a withdrawal of 500€ on 4.8.2026.

They advertise that withdrawal takes up to 3 business days.

It has been past that time and no withdrawal came through.

I believe they are trying to delay it and hope I will cancel it and play the winnings.

Help me get my money as fast as you can please

It's been more than 5 days since I requested a withdrawal (Sunday, Monday and Tuesday) $750, $1200 and $1200 which makes a total of $3150, I withdrew $18500, with $1200 every day up to 3 withdrawals max if it always takes more than a week to have my money, this is unacceptable! I have sent several emails, I have written several times to the live discussion service, and it is always the same vague answers "our financing team has been notified, you will receive your money soon" it's been 3 days since he told me this. I want to have my $18,500!

This is now the fifth time I have had to use askgamblers.com to help me receive my payments from Cashed.com.

This time I have won 2 separate amounts, first 1 on June 24th, 2026 for the amount of 250$ CAD and one in the amount of 400$ CAD on June 27th.

Both were won without bonuses and fair and square with my own money. When I ask support to find out where my winnings are, I'm always given the same generic answer. They also told me if I want to complain, to contact them via email... just Great customer support...

They claim they pay in 3 days, but that is far from the truth. Hopefully, they can make good on their commitment to pay their players...

I have all the screenshots of everything associated with my complaint if needed.

I am writing to file a complaint regarding a delayed withdrawal from Cashed.com.

I requested a withdrawal on March 26, 2026. As of today, the funds have still not been received. It has now been significantly longer than the stated processing time of 3–5 business days.

I have contacted customer support multiple times via email and live chat. Each time, I receive the same generic response stating that my withdrawal is “being processed” and that I should wait. However, no clear timeframe or meaningful update has been provided.

This situation is extremely frustrating and concerning, especially since there is no transparency or accountability from the casino’s side.

I would like to request immediate action on this matter and a clear update regarding the status of my withdrawal.

If this issue is not resolved promptly, I will be forced to escalate further through additional complaint platforms

⸻

I kindly ask AskGamblers to assist in resolving this issue as soon as possible.

Well, it has come to this again, this is now my third time having to write a review in order to get my owed money out of cashed.

It's funny they go from paying me smaller payouts no problem in 3 days, to nothing as soon as I win something that seems to be over a certain amount... they now owe me 2200$ canadian in 3 different withdrawals: 2 for 1000, and 1 for 200$ won without a bonus on Feb 21st &22nd.

I have emailed support, but I haven't even received a reply back yet. So hopefully they can make good and pay me the money that I've won fair and square.

I have all the proof of info if needed

I wanted to file a complaint about the casino's operation. I deposited money without a problem, played, and won something. Then, the withdrawal process started. Even though the casino states that withdrawals are processed within 3 business days, my withdrawal request is still pending. Contacting support has no effect; they keep telling me to wait and wait, and nothing changes. I once received an explanation that they have a lot of withdrawal requests, but I've been waiting for mine since January 25th, so it's a long time. I should add that I played without any bonus, etc., just my own deposit. I haven't received any request to send any verification documents, etc., etc. I've read here that this seems to be a common practice and they're trying to rush things. So, I'm asking for help because of two pending withdrawals and I am start to be a little bit afraid.

Withdrawal amount:

1500 PLN from 25.01

3550 PLN from 31.01