Cashed Casino - Withdraw request delayed and canceled by cashed casino - Complaint Resolved

Maksim1894

Hello, hope you are well. I registered with cashed casino and deposited 400 euro using my visa card, I have 500 euro on my account which I tried to withdraw submitting valid withdrawal request on 10.08.2024.

However withdraw request was pending until 19.08.2024 (which is breach of cashed casino terms as in their terms and conditions 6.15 all withdraw request will be processed within 3 business days ).

When I reached out to cashed online support on 16.08.2024 they assured me that my withdraw request on final stage and I will receive 500 euro shortly. I asked if any actions required from my side on which support agent said "no , don't worry ".

On 18.08.2024 casino canceled my withdraw request and returned 500 euro to my balance. I contacted support the same day and asked for clarification.

Support agent told me "we have issues with payment company, please submit withdraw request again " I submitted withdrawal o request again on 18.08.2024 but I doubt I will get my money as they clearly don't wanna pay.

I never used any bonuses on cashed casino and would like to withdraw on the same visa card I deposited so I am not sure what is the issue is?Could you please help me to return money? I can send you screenshots of my communication with cashed support chat if required .Thank you

AskGamblers

Dear Cashed Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Cashed Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Cashed Casino

Dear all,

Thank you for reaching out!

Please be informed that the withdrawal in question was paid out on the 30th of August.

We, therefore, consider the matter resolved.

Best regards,
Cashed Casino team

AskGamblers

Dear @Maksim1894,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cashed Casino - Withdraw request delayed and canceled by cashed casino

Complaint Info

Disputed casino

Reason

Amount

€ 500

Cashed Casino Complaints