Complaint #12 Cashed Casino

Verification and account issue

By saagasuni

1 year ago

I played at Cashed Casino on November 15th and withdrew €638 of my own money. About four days later, the casino asked me to verify my account through numerous and various verification processes. I managed to complete all of them except for the transaction history section, which kept requiring me to upload it repeatedly.

I reached out to live chat for help a second time, but they weren’t able to assist me. Instead, they promised to get back to me via email. I specifically asked about the last required document, which was a bank statement that had to constantly be updated to the most recent date. The casino responded to my email inquiry in a very unhelpful manner—they simply directed me to the same place where I was supposed to upload the documents. :D It’s honestly quite frustrating as their responses were always vague and never addressed the actual issue directly.

After numerous emails and much back-and-forth, I finally uploaded a bank statement covering the last three months, showing the deposit to the casino as requested. Despite this, the bank statement was not accepted, and every time I contacted live chat, they promised to follow up via email—only for the cycle to repeat.
Finally, today, on November 22nd, I received a message saying the KYC process had failed, my account was closed, and my deposit would be refunded. This is incredibly disappointing, as I’ve been uploading documents and asking for assistance every single day, yet I’ve never received proper guidance or clear communication from the casino. Even i'm 100% correct sent bank statements right, and now feels so weird that account is blocked by failed kyc and even casinos didn't want to help with me.

Best regards,
Saaga

Disputed Casino Cashed Casino

Reason Verification issues

Amount €638

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Cashed Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Cashed Casino

• Representative

1 year ago

Dear AskGamblers,

We would kindly request to check the reply provided via mail.

If you have any additional questions please contact us.

Thank you for your cooperation.

Kind Regards,
Cashed Casino Team

AskGamblers

• Support Team

1 year ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Cashed Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

AskGamblers

• Support Team

1 year ago

Dear @saagasuni,

Rest assured that the AskGamblers Complaint Team is in contact with the Cashed Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Cashed Casino Complaint Stats

Resolved 32 / 33

Avg. Amount $3,167

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Cashed Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 30 out of 30 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Cashed Casino Complaints

See all complaints for this casino

Delayed Withdrawals of HUF 315000

Dear AskGamblers Complaint Team,

I would like to submit a formal complaint against Cashed.com regarding delayed withdrawals totaling HUF 315,000.

I requested two withdrawals on October 8 and October 9, 2026. Both requests are still showing as “Under Review” in my account.

My identity verification has already been completed successfully. According to the information provided in Cashed.com's FAQ, the withdrawal processing time is 3 days. However, my withdrawals remain pending, and I have not received a clear explanation for the delay.

I previously contacted Cashed.com's customer support by email on Friday, October 16, at approximately 2:00 PM, requesting an explanation for the delay and an estimated payment date. I did not receive a response to that email.

Today, October 20, I contacted Cashed.com's live chat support again. The support agent referred to various technical issues and a high volume of customer requests. I was assured that my withdrawals would be processed and that the payment would be made. However, no specific payment date or timeframe was provided.

Although I appreciate the reassurance, I remain concerned because my withdrawals have been pending for an extended period, my account verification is complete, and I still have no confirmed date for receiving my money.

The total outstanding amount is HUF 315,000, which is a significant sum of money for me.

I kindly ask AskGamblers to assist me in contacting Cashed.com and resolving this matter. I would like to receive a clear explanation for the delay and, most importantly, the payment of my outstanding withdrawals as soon as possible.

I can provide screenshots of my withdrawal requests, my verified account status, the relevant FAQ information, and my correspondence with customer support. I can also provide details of today's live chat conversation if required.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

46h left

Ft315,000

Cashed withdrawal pending

Hello,

I would like to file a complaint regarding a withdrawal made from Cashed.com.

I requested a withdrawal of €500 on 08/08/2026. As of today, 18/08/2026, I still have not received my money, and the withdrawal is still showing as “pending.”

It has now been 10 days since my withdrawal has been pending, and I have not received the payment.

I have also contacted Cashed.com to ask for information regarding this delay, but the situation has still not been resolved.

I would therefore like to ask AskGamblers for assistance in order to help resolve this issue with Cashed.com and ensure that my withdrawal is processed and the funds owed to me are paid.

I can provide all the necessary evidence, including screenshots of the withdrawal, my account history, correspondence with the casino, and any other relevant information.

Thank you in advance for your help and assistance.

Kind regards,

Resolved

€8,000

They delay my withdrawal

I have submitted a withdrawal of 500€ on 4.8.2026.

They advertise that withdrawal takes up to 3 business days.

It has been past that time and no withdrawal came through.

I believe they are trying to delay it and hope I will cancel it and play the winnings.

Help me get my money as fast as you can please

Resolved

€500

Big withdrawal pending

It's been more than 5 days since I requested a withdrawal (Sunday, Monday and Tuesday) $750, $1200 and $1200 which makes a total of $3150, I withdrew $18500, with $1200 every day up to 3 withdrawals max if it always takes more than a week to have my money, this is unacceptable! I have sent several emails, I have written several times to the live discussion service, and it is always the same vague answers "our financing team has been notified, you will receive your money soon" it's been 3 days since he told me this. I want to have my $18,500!

Resolved

$18,500

Delayed payment for the 5th time now

This is now the fifth time I have had to use askgamblers.com to help me receive my payments from Cashed.com.

This time I have won 2 separate amounts, first 1 on June 24th, 2026 for the amount of 250$ CAD and one in the amount of 400$ CAD on June 27th.

Both were won without bonuses and fair and square with my own money. When I ask support to find out where my winnings are, I'm always given the same generic answer. They also told me if I want to complain, to contact them via email... just Great customer support...

They claim they pay in 3 days, but that is far from the truth. Hopefully, they can make good on their commitment to pay their players...

I have all the screenshots of everything associated with my complaint if needed.

Resolved

$650

Winnings withdrawal delay

I have a total of $11,750 to withdrawal. Due to their limits I have a total of $1750 “being reviewed” since May 23/24.
I have contacted customer support multiple times and I just a generic response of “there’s a high number of withdrawal requests and it will be approved soon” but it has now been 2 weeks and I have yet to receive anything. Considering I will have a few more withdrawals to make this is very frustrating.

Resolved

€11,750

Failure to comply with Self exclusion request

On February 8, 2025, after losing thousands of dollars on Cashed Casino, I asked for my account to be permanently closed because I developed a gambling problem (See Document 1). Based on their terms and conditions and gambling industry basic standards regarding safe gambling, they agreed to my request.

On April 30, 2026, out of nowhere and without warning, I received a marketing email from them mentioning a special offer (See Document 2). It appears my account had been reopened, without any intervention on my part, the whole in clear violation of my request and all basic safe gambling protocols.
Unfortunately, after receiving their promotional email, I relapsed and lost 3125$ (See Document 3).

The first time I played on Cashed Casino, I lost a considerable amount of money. It was my mistake, I lived with the consequences and tried to rebuild my life. But after informing them of my gambling addiction and asking them to permanently close my account, it was their responsibility to assure the permanent closure of my account and to not solicit me with marketing emails.

I reached out to them and asked for a fair resolution but to no avail (See Document 4). This response was surprising considering that this situation is a clear and serious violation of basic safe gambling protocols. The unwarranted and unjustified denial of responsibility combined with the seriousness of the violation warrants for an symbolic sum of $500 as compensation for the trouble and inconvenience caused by Cashed Casino.

I am not looking to profit off the situation. I want to be made whole for their failure.

In conclusion, I am requesting to be refunded for all the deposits I made after I received from them, against my unequivocal request for permanent self-exclusion, several unprompted promotional emails, which have caused me to relapse, the whole representing an amount of $3125. In addition, I am requesting an additional amount of $500 as fair compensation for the trouble and inconvenience suffered. In total, my claim is for an amount of $3625.

Thank you.

Resolved

$3,125

Delayed withdrawal from the casino

I am writing to file a complaint regarding a delayed withdrawal from Cashed.com.

I requested a withdrawal on March 26, 2026. As of today, the funds have still not been received. It has now been significantly longer than the stated processing time of 3–5 business days.

I have contacted customer support multiple times via email and live chat. Each time, I receive the same generic response stating that my withdrawal is “being processed” and that I should wait. However, no clear timeframe or meaningful update has been provided.

This situation is extremely frustrating and concerning, especially since there is no transparency or accountability from the casino’s side.

I would like to request immediate action on this matter and a clear update regarding the status of my withdrawal.

If this issue is not resolved promptly, I will be forced to escalate further through additional complaint platforms

⸻

I kindly ask AskGamblers to assist in resolving this issue as soon as possible.

Resolved

$2,500

Delayed payment of two withdrawals from the 21st and 22nd

Well, it has come to this again, this is now my third time having to write a review in order to get my owed money out of cashed.

It's funny they go from paying me smaller payouts no problem in 3 days, to nothing as soon as I win something that seems to be over a certain amount... they now owe me 2200$ canadian in 3 different withdrawals: 2 for 1000, and 1 for 200$ won without a bonus on Feb 21st &22nd.

I have emailed support, but I haven't even received a reply back yet. So hopefully they can make good and pay me the money that I've won fair and square.

I have all the proof of info if needed

Resolved

$2,200

Cashed Casino - Withdrawal problem of 1500 PLN

I wanted to file a complaint about the casino's operation. I deposited money without a problem, played, and won something. Then, the withdrawal process started. Even though the casino states that withdrawals are processed within 3 business days, my withdrawal request is still pending. Contacting support has no effect; they keep telling me to wait and wait, and nothing changes. I once received an explanation that they have a lot of withdrawal requests, but I've been waiting for mine since January 25th, so it's a long time. I should add that I played without any bonus, etc., just my own deposit. I haven't received any request to send any verification documents, etc., etc. I've read here that this seems to be a common practice and they're trying to rush things. So, I'm asking for help because of two pending withdrawals and I am start to be a little bit afraid.

Withdrawal amount:

1500 PLN from 25.01

3550 PLN from 31.01

Resolved

zł5,050