Complaint #12 Cashed Casino

Verification and account issue

By saagasuni

1 year ago

I played at Cashed Casino on November 15th and withdrew €638 of my own money. About four days later, the casino asked me to verify my account through numerous and various verification processes. I managed to complete all of them except for the transaction history section, which kept requiring me to upload it repeatedly.

I reached out to live chat for help a second time, but they weren’t able to assist me. Instead, they promised to get back to me via email. I specifically asked about the last required document, which was a bank statement that had to constantly be updated to the most recent date. The casino responded to my email inquiry in a very unhelpful manner—they simply directed me to the same place where I was supposed to upload the documents. :D It’s honestly quite frustrating as their responses were always vague and never addressed the actual issue directly.

After numerous emails and much back-and-forth, I finally uploaded a bank statement covering the last three months, showing the deposit to the casino as requested. Despite this, the bank statement was not accepted, and every time I contacted live chat, they promised to follow up via email—only for the cycle to repeat.
Finally, today, on November 22nd, I received a message saying the KYC process had failed, my account was closed, and my deposit would be refunded. This is incredibly disappointing, as I’ve been uploading documents and asking for assistance every single day, yet I’ve never received proper guidance or clear communication from the casino. Even i'm 100% correct sent bank statements right, and now feels so weird that account is blocked by failed kyc and even casinos didn't want to help with me.

Best regards,
Saaga

Disputed Casino Cashed Casino

Reason Verification issues

Amount €638

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Cashed Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Cashed Casino

• Representative

1 year ago

Dear AskGamblers,

We would kindly request to check the reply provided via mail.

If you have any additional questions please contact us.

Thank you for your cooperation.

Kind Regards,
Cashed Casino Team

AskGamblers

• Support Team

1 year ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Cashed Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

AskGamblers

• Support Team

1 year ago

Dear @saagasuni,

Rest assured that the AskGamblers Complaint Team is in contact with the Cashed Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Cashed Casino Complaint Stats

Resolved 26 / 27

Avg. Amount $2,190

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Cashed Casino Complaints

See all complaints for this casino

Failure to comply with Self exclusion request

On February 8, 2025, after losing thousands of dollars on Cashed Casino, I asked for my account to be permanently closed because I developed a gambling problem (See Document 1). Based on their terms and conditions and gambling industry basic standards regarding safe gambling, they agreed to my request.

On April 30, 2026, out of nowhere and without warning, I received a marketing email from them mentioning a special offer (See Document 2). It appears my account had been reopened, without any intervention on my part, the whole in clear violation of my request and all basic safe gambling protocols.
Unfortunately, after receiving their promotional email, I relapsed and lost 3125$ (See Document 3).

The first time I played on Cashed Casino, I lost a considerable amount of money. It was my mistake, I lived with the consequences and tried to rebuild my life. But after informing them of my gambling addiction and asking them to permanently close my account, it was their responsibility to assure the permanent closure of my account and to not solicit me with marketing emails.

I reached out to them and asked for a fair resolution but to no avail (See Document 4). This response was surprising considering that this situation is a clear and serious violation of basic safe gambling protocols. The unwarranted and unjustified denial of responsibility combined with the seriousness of the violation warrants for an symbolic sum of $500 as compensation for the trouble and inconvenience caused by Cashed Casino.

I am not looking to profit off the situation. I want to be made whole for their failure.

In conclusion, I am requesting to be refunded for all the deposits I made after I received from them, against my unequivocal request for permanent self-exclusion, several unprompted promotional emails, which have caused me to relapse, the whole representing an amount of $3125. In addition, I am requesting an additional amount of $500 as fair compensation for the trouble and inconvenience suffered. In total, my claim is for an amount of $3625.

Thank you.

82h left

$3,125

Delayed withdrawal from the casino

I am writing to file a complaint regarding a delayed withdrawal from Cashed.com.

I requested a withdrawal on March 26, 2026. As of today, the funds have still not been received. It has now been significantly longer than the stated processing time of 3–5 business days.

I have contacted customer support multiple times via email and live chat. Each time, I receive the same generic response stating that my withdrawal is “being processed” and that I should wait. However, no clear timeframe or meaningful update has been provided.

This situation is extremely frustrating and concerning, especially since there is no transparency or accountability from the casino’s side.

I would like to request immediate action on this matter and a clear update regarding the status of my withdrawal.

If this issue is not resolved promptly, I will be forced to escalate further through additional complaint platforms

⸻

I kindly ask AskGamblers to assist in resolving this issue as soon as possible.

Resolved

$2,500

Delayed payment of two withdrawals from the 21st and 22nd

Well, it has come to this again, this is now my third time having to write a review in order to get my owed money out of cashed.

It's funny they go from paying me smaller payouts no problem in 3 days, to nothing as soon as I win something that seems to be over a certain amount... they now owe me 2200$ canadian in 3 different withdrawals: 2 for 1000, and 1 for 200$ won without a bonus on Feb 21st &22nd.

I have emailed support, but I haven't even received a reply back yet. So hopefully they can make good and pay me the money that I've won fair and square.

I have all the proof of info if needed

Resolved

$2,200

Cashed Casino - Withdrawal problem of 1500 PLN

I wanted to file a complaint about the casino's operation. I deposited money without a problem, played, and won something. Then, the withdrawal process started. Even though the casino states that withdrawals are processed within 3 business days, my withdrawal request is still pending. Contacting support has no effect; they keep telling me to wait and wait, and nothing changes. I once received an explanation that they have a lot of withdrawal requests, but I've been waiting for mine since January 25th, so it's a long time. I should add that I played without any bonus, etc., just my own deposit. I haven't received any request to send any verification documents, etc., etc. I've read here that this seems to be a common practice and they're trying to rush things. So, I'm asking for help because of two pending withdrawals and I am start to be a little bit afraid.

Withdrawal amount:

1500 PLN from 25.01

3550 PLN from 31.01

Resolved

zł5,050

Refusing to withdraw

Cashed.com is denying my withdrawal, has been sitting at the verification stage for well over a week and they stated it will be between 0-3 days. When contacting [email protected] they keep giving me excuses. I logged on to my account and now it states that my withdrawal is blocked by the operator. No explanation. My account is verified and no issues. whatsoever. I think I was scammed.

Resolved

$1,500

Delayed payout 800

Delayed payout. It’s been 4 days and still pending. They just want deposited money. Everything is slowed. Live chat has isn’t helpful at all. Email responses are also super slow. I want the pending withdrawal to change status asap. Right now it’s still pending reviewed after being told by a vip manager that they escalated the issue.

Resolved

€800

Refusing to pay out

I’ve never had to submit a complaint before (I’ve played at so many online and never experienced blatant fraud such as at Cashed. They are well past their own terms of service and ignore messages, while chat replies are simply bots who close the chat after providing generic excuses. I am consistently informed the, “Finance Department” (if there even is one) is experiencing delays.

Resolved

$500

Delay in withdrawal 8 days

Hello,

My name is < first name removed > and I signed up on Cashed casino. I did not use any bonuses, won my money fairly and was even kind to customer service.

I have attempted to withdraw two payments of 400 and 750 for a total of $1150 via bitcoin deposit. And they said it would take 2-3 days, it has been 8 business days and no payment has been received.

I have communicated with their customer service and have received the same generic response each time about a delay in payment and they won’t answer any further questions.

I would really appreciate some help with this,

Thank you,

Resolved

$1,150

Delayed payouts and same generic message from support

Well, unfortunately, this is now the second complaint I have to file on Cashed Casino..

It was going great for about 3 months, I was receiving my payouts in full, in about 2-3 business days no longer..

I have 3 cashouts totaling 1025$ CAD with no bonuses on the money. Now when I ask support about the delay in my cashouts, I get the same generic message to not worry my money is safe and is being processed.

Well, it has now been 2 weeks, and still haven't received a cent.. I have all the photos of my cashouts and also the dialog between myself and support.

I hope they can make this right. Making people wait for their money seems to be the name of the game at this casino.

Resolved

$1,025

Long delayed withdrawal

I’m experiencing difficulties receiving my withdrawal from Cashed.com. According to their terms and conditions, withdrawals should take 3-5 business days to process. However, I’m now on the 9th business day almost 10th tomorrow, and my withdrawal has still not been approved.

I’ve contacted their customer service multiple times to inquire about the issue and asked if they require any verification documents to expedite the process. Each time, they’ve simply stated that there’s a delay in payment and assured me not to worry, without providing any further explanation or requesting additional documentation.

After researching reviews of this casino, I’ve found numerous complaints from other players who claim they never received their withdrawals, even after complying with all requests and waiting for weeks. This has raised serious concerns for me.

I’m fully prepared to submit any necessary verification documents to resolve this matter quickly, but the customer service representative has repeatedly told me that no verification is needed at this time and that I should continue waiting while they address the delay.

This situation feels highly suspicious, especially given the negative reviews and experiences shared by other users. I’m reaching out for assistance in resolving this issue and ensuring I receive the funds I'm owed.

Thank you for your help.

Resolved

$750