Complaint #4 Cashback Casino

No withdrawal of money over 3 weeks

By 05102006

3 years ago

Message on forum

Good afternoon community. I registered at this casino on 10/13/2022 and made a deposit of 50usd using the Skrill payment system. Having won a little, I decided to make a withdrawal, but somehow the withdrawal is not available to me on any payment system, including with which the deposit was made. Account verified. The support service feeds promises. For several days, for reasons unknown to me, my account was blocked, explaining that they were trying to solve my issue. However, after the promised time, the issue was not resolved. I am shocked that a softswiss casino has such problems. All screenshots are available and ready to provide. Please help me to resolve the situation. Thank you.

Disputed Casino Cashback Casino

Reason Verification issues

Amount $232

Discussion

AskGamblers

• Support Team

3 years ago

Dear Cashback Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

05102006

• Austria • 18 reviews

3 years ago

Hello AskGamblers.
The payment amount that the cashbackcasino does not pay is 232 usd. Thank you.

AskGamblers

• Support Team

3 years ago

Dear @05102006,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Cashback Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $853

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Cashback Casino Complaints

See all complaints for this casino

No payout and system error

Hello, unfortunately, I have the problem of not being able to cash out the system shows an error message! Since days Funtioniert nothing, supposedly the team is already working on it.

Emails to send me the amount manually are ignored.

I am very disappointed by a dama n.v. Casino I am used to better and did not have to worry about my winnings.

Attached is the error message and the email I received from the casino.

Since I'm apparently not the only one who does not get his money I'm starting to worry.

Unresolved

$173

Technical problem with payment

Hello, dear forum, on 10/27/2022, I made a deposit for a 100% bonus, successfully played the wager observed all the rules, and managed to win 111600 rubles, I bet on the withdrawal to the cryptocurrency. Errors constantly come out, and problems with payment began, I contacted the chat in the chat they said that they had sent a request to the technical department.

Since Thursday last week, I clarify in the chat when the system error is corrected when withdrawing funds to cryptocurrency with me in the chat, contact me every day in the chat. Today 6 days have passed, and the technical error has not been corrected, I ask the AskGamblers forum to help me withdraw my winnings, my account is fully verified.

Resolved

руб.111,600

Withdrawal request pending since Wednesday

Hello, my account on Cashbackcasino.com is completely verified. But my withdrawal request is pending since Wednesday last week. I have every day ask on support what is with my withdrawal, and she says I must wait a little bit longer.

I deposited on 19.09.2022 with SOFORT and have used the Welcome bonus. I have completed wager the Bonus and have made a withdrawal request.

These were canceled and I asked the support why the request is canceled. I must a new request, it was a problem with the system, and since WEDNESDAY my request is pending now

Resolved

€1,250