Complaint #5 Cash Arcade Casino

Problem verifying account and paying out

By Jodiecarr24

3 years ago

Message on forum

Deposited with no problems yet as soon as I need to withdraw my money, it’s pretty much impossible. Numerous attempts to verify my card details and numerous attempts to withdraw the money, and several emails to the company, but the money keeps bouncing back and they keep declining my documents. Been waiting since 24th August, £104.02 I’m waiting for but due to the £2.50 withdrawal fee, it’ll be a little less. I can’t believe it’s so hard to get the money, and I can’t believe how they’re more than happy to allow you to deposit and play yet when it comes to withdrawing, it’s proving to be impossible!

Disputed Casino Cash Arcade Casino

Reason Delayed payment

Amount £104.02

Discussion

AskGamblers

• Support Team

3 years ago

Dear Cash Arcade Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cash Arcade Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $222

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Cash Arcade Casino Complaints

See all complaints for this casino

Account has been verified but still no payout

I requested a withdrawal from cash arcade which following them asking me for documents and my account being verified was marked as processed on 24th July 2020. I received another email saying my withdrawal was processed and would be in my account within 1-3 working days.

On the 30th July I emailed to ask about not receiving my withdrawal, they responded asking for my details which I then provided and I have not heard back since.

On the 31st of July I still had not received my withdrawal so I tried to contact Cash Arcade via their Facebook messenger, following me saying it was regarding withdrawal money they have not replied.

I sent a further email on the 5th August questioning what had happened and explaining I would be taking matters further. The operators have repeatedly cut contact when I have provided the account information and ceased replying.

I expect Cash Arcade to either provide me with my withdrawal money promptly; or refund all deposits I have made to the website as evidently it was not possible to win and receive money, hence a breach of trust and contract.

Screenshots of emails can easily be provided but I cannot see where to attach them on the mobile site.

Sincerely,

Karen < surname removed >

Resolved

£248