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Cash Arcade Casino - Account has been verified but still no payout

RESOLVED
Complaint Info
Disputed casino Cash Arcade Casino
Reason Delayed payment
Amount £ 247.5
Posted on August 7, 2020

I requested a withdrawal from cash arcade which following them asking me for documents and my account being verified was marked as processed on 24th July 2020. I received another email saying my withdrawal was processed and would be in my account within 1-3 working days.

On the 30th July I emailed to ask about not receiving my withdrawal, they responded asking for my details which I then provided and I have not heard back since.

On the 31st of July I still had not received my withdrawal so I tried to contact Cash Arcade via their Facebook messenger, following me saying it was regarding withdrawal money they have not replied.

I sent a further email on the 5th August questioning what had happened and explaining I would be taking matters further. The operators have repeatedly cut contact when I have provided the account information and ceased replying.

I expect Cash Arcade to either provide me with my withdrawal money promptly; or refund all deposits I have made to the website as evidently it was not possible to win and receive money, hence a breach of trust and contract.

Screenshots of emails can easily be provided but I cannot see where to attach them on the mobile site.

Sincerely,

Karen < surname removed >

AskGamblers
Posted on August 7, 2020

Dear @Karenelizabeth1991,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on August 9, 2020

Hello,

The withdrawal amount was £250 although this became slightly less with the admin fee on top so after this it was £247.50.

Kind regards,

Karen

Posted on August 10, 2020

Hi,

I have contacted the bank today with the information cash arcade provided me and the issue is now sorted.

Thank you,

Karen

AskGamblers
Posted on August 10, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cash Arcade Casino Complaints

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