Complaint #3 Casdep Casino

Closed my account and took all of my winnings without any justification

By Martina S.

6 years ago

Hello!

Casdep or their company HighWeb ventures N.V. took 150 € of my winnings and left 150 € which was my initial deposit and applied 30€ withdrawal fee because they closed my account at two their other casinos owned by them more than a half a year ago!. No one hasn't said I am not allowed to create and fund another account at OTHER casino so they simply stole 180 € away from me. I am giving you screenshot of their claims.

Askgamblers please assist me on this matter. They need to provide a proof that they had told me I am not allowed to create an account at their any other casino owned by their company. I did not know that at all!

I have not accepted any kind of bonuses never ever and thats my money won in Baccarat live casino.

Thanks in advance!

Disputed Casino Casdep Casino

Reason Terms violation

Amount €150

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Casdep Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Martina163

• Slovenia

6 years ago

I really have nothing to hide or fear. Please support your claims with a rock solid proof. Its easy if you have it. Isn't it?

But unfortunately for us players its like you pull out those ridiculus claims out of nowhere just to scam people for money and then you accuse us breaching terms on basis of fraudulent activities.

Stupid nonsense. If I were conducting fraudulent activities and you would close my account I would never ever have opened an account at your company again. But I have never done that so I really have nothing to fear or hide.

Give them evidence to support your claims and thats it.

AskGamblers

• Support Team

6 years ago

Dear Casdep Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

As per the AGCCS /AskGamblers Casino Complaint Service/ Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to support@askgamblers.com.

Thank you in advance.

Casdep Casino

• Representative

6 years ago

Hello,
We have reason to believe that you have conducted fraudulent activities at one of the websites operated by our group,
that's why your account has been closed and you are not allowed to open account on any website owned or operated by Highweb Ventures N.V. Group.
Terms and Conditions paragraph 4.6.6. (https://casdep.com/en/terms_and_conditions/)
Regards
Casdep casino team

Casdep Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $167

Avg. Complaint Duration 3 days

Avg. Response Time 1 day