Complaint #7 CasaBet Casino

Delayed withdrawal, My account is fully verified

By sergejs110

3 weeks ago

Hello, I am writing to submit a complaint against CasaBet casino regarding a delayed withdrawal. I requested a withdrawal of 499 evro on 07.09.2026]. My account is fully verified, and I did not violate any terms. However, the money has still not been paid out, and support is not giving clear answers. Please help me resolve this issue. Thank you.

Disputed Casino CasaBet Casino

Reason Delayed payment

Amount €499

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

sergejs110

2 weeks ago

The funds have been received. The issue is resolved, thank you!"

sergejs110

2 weeks ago

The issue has NOT been resolved. Casabet Casino is still holding my funds. They have suspended my remaining withdrawal request, claiming that my account is undergoing an unproven "14-day game provider check". I am still waiting for my payout and need AskGamblers' assistance to proceed with this dispute.

CasaBet Casino

• Representative

3 weeks ago

Dear AskGamblers Team,

At the moment, we are conducting a thorough investigation into this case in order to carefully review all relevant details and circumstances.

We are currently gathering and reviewing the necessary information, and we will return with a detailed update regarding the case and its resolution as soon as the investigation has been completed.

Thank you for your time, patience, and understanding while we work on this matter.

Best regards,
CasaBet Casino Team

CasaBet Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $2,816

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

CasaBet Casino Complaints

See all complaints for this casino

Delayed withdrawal again

The casino is continuing its stalling tactics regarding my remaining balance of 4500 EUR. The current 48-hour processing window for my 500 EUR withdrawal request expires in less than 3 hours, yet the support agents refuse to provide any confirmation or specific timeframe. They keep repeating the same template answers. I ask the AskGamblers team to keep this complaint OPEN and monitor this transaction, as the casino is intentionally dragging out the process for a fully verified account. I will not cancel the request.

Resolved

€4,500