Delayed withdrawal again

Dear @sergejs110,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Thank you for providing us with the time to collect detailed information regarding this case.

After carefully reviewing the case, it was established that all actions taken by the Casino's administration are in accordance with the rules of our project.

First of all, we would like to point out that, according to our project rules:

6.6. All withdrawal requests are processed within two banking days. However, this timeframe may be longer depending on the payment channel used, additional account checks, public holidays, and other circumstances affecting the withdrawal process.

6.13. You can only have one pending withdrawal (i.e. requested but not processed) per payment method at any one time. Furthermore, depending on the method used, you can make only one withdrawal request per 24-hour period.

6.15. The Casino has the right to determine its own terms of payment and withdrawal of funds, including the maximum and minimum withdrawal amounts for each procedure, which may vary depending on the withdrawal method, account status, activity, and other factors affecting the withdrawal process.

In some cases, the player's withdrawals may have exceeded the stated timeframe due to documents being requested for the KYC procedure, as well as in cases where the player's gaming activity was reviewed by the game provider. In such cases, the Casino's administration acted in accordance with the following provisions:

6.12. Prior to accepting a withdrawal, the Casino may request legal identification or other documentation that may be required in the circumstances. Such additional verification may affect the processing time of the withdrawal.

CasaBet reserves the right to initiate an additional check of the legitimacy of the winnings by requesting information from the game provider. The period for checking the results of events/games can reach from 3 to 14 days from the moment the user is notified of the start of the check.

The withdrawals of user sergejs110 are still being processed within the established withdrawal limits, as well as within the timeframes specified in the project's rules.

Should you have any additional questions, we are always ready to cooperate in order to resolve this case.

Best regards,
CasaBet Casino Team

The issue remains unresolved. After my first withdrawal request, they asked for documents to verify my account. Then came a check by the provider. Now, they are simply stalling. I am deliberately not placing a single bet.

Dear AskGamblers Team,

Please be informed that our team is currently reviewing the case in detail and assessing all relevant information related to the matter.

The investigation is still ongoing, and we are taking the necessary time to ensure that all circumstances are properly examined. Once the review has been finalized, we will provide you with a comprehensive update on the outcome and further resolution of the case.

We appreciate your patience and understanding during this process.

Best regards,
CasaBet Casino Team