Complaint #1 CanPlay Casino

Withdrawal Issues with Etransfer

By Gaetano M.

3 years ago

Message on forum

I registered, deposited and won on Can Play casino on the 18th of July.
I used Interac Etransfer as a deposit method for the casino.
I attempted to withdraw at the casino but they do not offer Interac Etransfer as a withdrawal method even though the option is available.
I then tried to withdraw via bank transfer since it's essentially the same thing (money getting debited from my bank account or entering my bank account) to which the casino replied I was not allowed to use. They currently are not offering me any valid withdrawal options because they do not have Interac and that is how I deposited.

I am asking for help trying to solve this issue and withdraw my money

Disputed Casino CanPlay Casino

Reason Declined payment

Amount $1529

Discussion

Gatesey87

• Canada • 1 reviews

3 years ago

Hello, To update you on the total amount owed for the win was CAD $ 1529 and I have not yet heard back from CANPLAY casino. Thank you.

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear CanPlay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear @Gatesey87,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

CanPlay Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $1,164

Avg. Complaint Duration 4 days

Avg. Response Time 4 days