Complaint #3 Cadabrus Casino

Deposit not credited after 2 weeks

By Lukas W.

5 years ago

Message on forum

I made numerous deposits on this site without a problem. On the 23rd of December I made a 50€ deposit via Sofort Banking which was not credited to my account. Since I received an error message from the payment provider, I was sure that something is wrong. The 50€ were deducted from my bank account but not credited to my players account. I immediately contacted the live support and informed them and provided a screenshot of the transaction. I was told the finance department will contact me once the problem is solved. Until today they never contacted me. I checked back with live support multiple times and always got the same answer.
I had deposit problems of this sort in other casinos in the past. It took a couple of days, a week tops.
After 2 weeks without a single email from finance this matter became unacceptable.
I would like that the casino is giving me a plausibel reason why this issue is not solved yet.

Disputed Casino Cadabrus Casino

Reason Amount not credited

Amount €50

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PrinceNaseem

• Schleswig-Holstein • 59 reviews

5 years ago

I received the missing credits. The problem is solved. Thanks to all.

AskGamblers

• Support Team

5 years ago

Dear @PrinceNaseem,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cadabrus Casino

• Representative

5 years ago

Dear All,

We would like to kindly inform you that the deposit was added to the Player’s Cadabrus account and that we have contacted him through our email support@cadabrus.com.

We would like to ask the Player to confirm that the issue is resolved and accept our apologies for the time the check process took

Best regards,
Cadabrus Team

Cadabrus Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $137

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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