Complaint #7 Buusti Kasino

Waiting 10 days for my withdrawal

By YasinHusseini

1 year ago

Withdrawal Not Paid – Over a Week Delay

I requested a €421 withdrawal over a week ago. The casino advertises instant or max 24h withdrawals, but I still haven’t received anything.

I’ve contacted support more than 10 times. Every time I get the same copy-paste reply: "The payment is being processed, it will be paid soon." No explanation, no time estimate, nothing.

This is completely unacceptable. The casino is misleading players with false promises of fast withdrawals. I made a complaint already, and still no update.

The site is licensed in Estonia, but this behavior is far from professional or trustworthy.

Please help resolve this and get my money paid.

Disputed Casino Buusti Kasino

Reason Delayed payment

Amount €421

Discussion

AskGamblers

• Support Team

1 week ago

Dear @YasinHusseini,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Buusti Kasino

• Representative

1 week ago

Good morning,

Please note that the funds have been added back to the account. YasinHusseini can request a new withdrawal or play with the funds.

AskGamblers

• Support Team

1 week ago

Dear all,

This complaint has been reopened as per Buusti Kasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

YasinHusseini

1 year ago

Waiting i have been waiting for a long time now

Buusti Kasino Complaint Stats

Resolved 2 / 2

Avg. Amount $5,323

Avg. Complaint Duration 2 days

Avg. Response Time 19 hours

Buusti Kasino Complaints

See all complaints for this casino

They don't pay out the winnings

Have been trying to cash out for over a week. Still haven't paid out the winning. Their excuse was "the payment department has no one working", "they have to prove the winnings", "game providers have to prove the winning", etc etc.

And the latest answer was "the status hasn't changed and they don't know why" what should I do?

Have been over a week already.

Resolved

€10,000