Complaint #2 Buusti Kasino

They don't pay out the winnings

By Ching

3 years ago

Have been trying to cash out for over a week. Still haven't paid out the winning. Their excuse was "the payment department has no one working", "they have to prove the winnings", "game providers have to prove the winning", etc etc.

And the latest answer was "the status hasn't changed and they don't know why" what should I do?

Have been over a week already.

Disputed Casino Buusti Kasino

Reason Delayed payment

Amount €10000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @Ching,

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

Ching

3 years ago

Thanks Buusti casino. After asking you the problem via www.askgamblers.com everything gone smoothly and I got all the winnings almost immediately. Thanks for the quick reaction.

Question: just got a great wins in buustikasino again. Trying to cash out them. How long does it usual take. Cos last time took 7 days to prove them. Be honest its time longest time in my what i have see in casino paying wins.

Ching

3 years ago

Thanks for the quick answer.
Request done.
Thanks buusti.

Buusti Kasino

• Representative

3 years ago

Dear player,

I have thoroughly checked your account and am happy to confirm that we have approved three withdrawal requests in the amounts of 2000 EUR, 3000 EUR, and 5000 EUR.

While all three requests were successfully processed from our side, the last transaction in the amount of 5000 EUR wasn't completed successfully on the Provider's side, and those funds were reversed on your account once we received the update from the Provider that the transaction failed

In addition, we informed you about this the moment we received the update, and we are currently waiting for you to re-request that withdrawal so that our team can begin processing it as soon as possible.

Please let us know if you have any additional questions or if you need an update in regards to the status of your last transaction

Thank you for your patience and cooperation

Buusti Kasino Complaint Stats

Resolved 1 / 2

Avg. Amount $5,331

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Slotsia (48)

Buusti Kasino Complaints

See all complaints for this casino

Waiting 10 days for my withdrawal

Withdrawal Not Paid – Over a Week Delay

I requested a €421 withdrawal over a week ago. The casino advertises instant or max 24h withdrawals, but I still haven’t received anything.

I’ve contacted support more than 10 times. Every time I get the same copy-paste reply: "The payment is being processed, it will be paid soon." No explanation, no time estimate, nothing.

This is completely unacceptable. The casino is misleading players with false promises of fast withdrawals. I made a complaint already, and still no update.

The site is licensed in Estonia, but this behavior is far from professional or trustworthy.

Please help resolve this and get my money paid.

Unresolved

€421