Address verification delay and withdrawal issue of 7382 PLN

Dear AskGamblers Team,

I am writing to request your assistance regarding an unresolved withdrawal issue with Bruce Bet Casino.

Summary of the issue:

On June 24, 2026, I submitted a withdrawal request for the amount of 4,000 PLN (approx. EUR 930) via bank transfer to my fully verified bank account.

Transaction ID: 5063473

Withdrawal request date: June 24, 2026

Payment method: Bank transfer

Amount: 4,000 PLN

Current status: Not processed – 7 calendar days overdue

Despite the time elapsed, the funds have not been credited to my account. I have already contacted Bruce Bet Casino directly with a formal written request for explanation, but have not received any satisfactory response or a binding commitment regarding the payment timeline.

What I am requesting:

I kindly ask AskGamblers to initiate the Casino Complaint Service (AGCCS) procedure against Bruce Bet Casino on my behalf, and to formally request that the casino:

Provide a written explanation for the delay,

Confirm a binding processing deadline,

Release the withheld funds without further delay.

I have all relevant documentation available, incluing withdrawal confirmation, account verification records, and correspondence with the casino, which I am happy to provide upon request

I trust in AskGamblers' reputation as the most respected player advocacy platform in the industry and I believe your intervention will help resolve this matter promptly.

Thank you for your time and assistance.

Yours sincerely,

I registered and verified my profile and had 2 successful withdrawals, but my third withdrawal request lasted 1 week, after which the staff told me to upload documents for profile verification. I did, but it's getting to 1 month, and my documents are still under review.

The staff keep telling me every day that they will do it. Very bad casino. I dont recommend it to anyone. Too many deliberate delays so that players eventually lose all their money.

This is the only casino that, after making a withdrawal request, if you continue to bet and your balance runs out, they start using the money that has been requested for withdrawal without your approval.

Very criminal-minded casino staff. I wish I could give zero stars

It's been almost a month since I made my withdrawal request. My account is fully verified and I already made multiple successful withdrawals in the past and now I've been waiting for this withdrawal since mid march. I've contacted support multiple times and everyone gives me the same response. I don't think it's normal a casino take almost one month to get money to loyal customers such as myself.

Brucebet casino is asking for a document for proof of payment that doesn't exist. All of my ID's and Proof of addresses were validated and verified. And I also submitted my bank statement PDF directly from my bank that shows the exact deposit transaction made to them with the date/full name/transaction details. And now they are asking for a document that shows the EXACT time frame with the hours/minutes/seconds.

Here is the email they sent after submitting the bank statement:

- Interac - please provide us with the detailed receipt for the transaction of 400$ made on 2025-02-11. On the receipt we need to see such information about the deposit as:

date

exact time of the transaction

transaction amount

transaction ID

requisites from which the deposit was made

account holder’s name

payment purpose

This information is needed to identify the transaction. In case you can not find this receipt on your own, please, contact your bank and ask them for this document.

Dear AskGamblers Complaints Team,

I have a small Withdrawal of over 90 CHF with this Casino, and for the first Time, it will not be processed.

The Payment has been still "in Progress" for over 2 Weeks, and the Casino Support just answers with "it's in the Queue". I think there is a technical problem that the support doesn't know about because my previous withdrawals never needed more than 2 Days in this Casino.

I have now requested 2 times over email, but the casino always just tells me I have to wait. Since 14 Days is an unofficial "maximum" for Casinos, and for this small Amount, I hope your Complaint System here could give the Casino Management "a Touch" to process it now.

I have attached some proof; let me know if someone needs to clarify.