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Bovada casino - Casino wont pay when I won

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Missing Funds
Amount $ 1084
Posted on August 22, 2015

I was playing at bovada casinos on a slot game called white lotus , i won a bonus on the game where it gives you free spins well i won and my balance said $1083.69 then all of a sudden the balance said $28 dollars and i contacted them when it happened on august 9th 2015 and was told they need 24 hrs and they would be contacting me i then emailed them two days after they said they would contact me , they keep saying they will get back to me but they have not contacted me at all i play there all the time i played there because i trust in askgamblers website that i can trust a casino that your site says to trust but this is clearly them not wanting to pay what they owe they are basically steal what i won , why would anyone play there if you know if you win they will not pay and they make it such a hard and frustrating process ignoreing their customers all to not pay what i won . Please help ask gamblers i know i could file on them but i would rather not go thru that. Thanks

AskGamblers
Posted on August 22, 2015

@caesar,
Any update considering your complaint? Thank you.

Posted on August 24, 2015

This matter has been dealt with the player directly and compensation was issued for this matter. We apologize again for any inconvenience this issue has caused. We have removed these games from our sites.

Best Regards,
Bovada Casino

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