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i have been waiting a month for a withdraw of 709.55 it doesnt seem like my money is coming when i email bovada they are not helpful and send me the same form letter everytime saying the funds may be back dated in my account but its not there
Disputed Casino Bovada Casino
Amount $709

Discussion

User name

Dear @ryan.golden,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hello ryan.golden,

We see the funds were returned to your Bovada account accordingly.

Please feel free to contact our Customer Service Team, available 24/7, if you need anything else.

Regards,

Bovada Service
User name
Hi ryan.golden,

We see that a member of our Player Advocacy Team reached out to you to discuss the delayed payout with you. As soon as we have an update we will notify you of the details.

Again, we do apologize for the inconvenience and are working diligently to resolve this matter.

Best Regards,

Bovada Service
User name
Hello ryan.golden,

We’re sorry for the delay in receiving your funds. We do our best to avoid these types of situations and can assure you that we’re working diligently to resolve this issue as soon as possible.

Unfortunately we’re unable to provide an exact time frame on when you’ll receive your funds; however, we’d like to assure you that we’ve never missed a payout and we’re confident we’ll resolve this matter sooner rather than later.

A member of our team will be contacting you and they’ll be your point of contact until this matter is resolved.

We sincerely apologize for the delay and any inconvenience it may have caused.

Best Regards,

Bovada Service

Bovada Casino Complaint Stats

Resolved 328 / 503
Avg. Amount $6,786
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000