Complaint #99
Bovada Casino
Delayed Payments
10 years ago
I am a very active Bovada Player and had great experiences with withdraws until this year. I requested a $250 withdraw through Visa fast cash March 3rd 2016. The withdraw was approved on March 4th. After multiple correspondences with Bovada customer service through e-mail the deposit was ultimately credited back to my account on April 8th. I requested a withdraw for the $250 through Visa fast cash again on April 8th. The request was approved April 10th and received April 18th. This delay seemed to be truly a third party processing issue after changing processor.
On May 15th I requested a $2,090 withdraw through Visa fast cash. The request was approved May 15th with a statement that the deposit will take an average of 10 business days. The payment remained pending through June 14th until I canceled the withdraw per the recommendation of bovada customer service e-mails with a resubmission through a different withdraw method. I received conflicting information on how business days my withdraw was pending, from 17 (indicated as of June 8th) to 11 (indicated as of June 14th). It was noted that May 27th an e-mail went out about the delays. I did not receive any related e-mail. On June 14th a new withdraw request was initiated through a wire request. E-mail noted the request would be reviewed within 24 - 48 hours for approval and that requests are reviewed in order received (Even though it was a month since the original request was approved!) As of June 17th, 72 hours after requesting the withdraw, request is still awaiting approval. I called customer service on June 17th and spoke to a representative who researched and noted the withdraw request was still under review but that I should receive an e-mail back within 48 hours. The representative indicated once approved the deposit would be received within 10 - 15 business days. In the correspondence in prior e-mails concerning canceling the original withdraw and initiating a new one indicated 5 - 10 business days. Becoming concerned about why the withdraw is being delayed. I am using this forum after many e-mails and conflicting information being provided in hopes that this can be resolved in a trust building way without unnecessary additional internal processing delays.
On May 15th I requested a $2,090 withdraw through Visa fast cash. The request was approved May 15th with a statement that the deposit will take an average of 10 business days. The payment remained pending through June 14th until I canceled the withdraw per the recommendation of bovada customer service e-mails with a resubmission through a different withdraw method. I received conflicting information on how business days my withdraw was pending, from 17 (indicated as of June 8th) to 11 (indicated as of June 14th). It was noted that May 27th an e-mail went out about the delays. I did not receive any related e-mail. On June 14th a new withdraw request was initiated through a wire request. E-mail noted the request would be reviewed within 24 - 48 hours for approval and that requests are reviewed in order received (Even though it was a month since the original request was approved!) As of June 17th, 72 hours after requesting the withdraw, request is still awaiting approval. I called customer service on June 17th and spoke to a representative who researched and noted the withdraw request was still under review but that I should receive an e-mail back within 48 hours. The representative indicated once approved the deposit would be received within 10 - 15 business days. In the correspondence in prior e-mails concerning canceling the original withdraw and initiating a new one indicated 5 - 10 business days. Becoming concerned about why the withdraw is being delayed. I am using this forum after many e-mails and conflicting information being provided in hopes that this can be resolved in a trust building way without unnecessary additional internal processing delays.
Bovada Casino Complaint Stats
Resolved
338 / 515
Avg. Amount
$6,903
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Bovada Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 211 out of 318 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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