On March 20th 2016 a visa fast funds withdrawl in the amount of 2800 was approved and said to be deposited within 8-10 business days. It has been 60+ business days. It's May 25th and still no money received I have emails verifying the withdrawl was approved and sent for processing. I've called several times and was told to check my account to see if I got the money yet . I have been checking everyday for weeks and nothing! It does not take any longer than 1 business day to do a fast funds transfer! I wish to continue business with Bovada and would like resolution on this matter. They did mention they had a glitch in their system but it still shouldn't take weeks to payout
Complaint Info
Hello,
We apologize for the frustration this matter has caused as it has come to our attention that your payment was not processed due to a technical error. The funds have been reversed and returned to your Bovada account.
We can process a new withdrawal for you and our estimated time frame has been changed to 10 – 15 business days.
We can assure you your funds are safe and we appreciate your patience and understanding.
Regards,
Bovada Service
Initial withdraw from March 20th ($1000) has been added back to my account. I am however still waiting for a withdraw in the amount of $2800 which was requested on May 1st. Complaint is still open.
Hello,
We’re sorry for the delay in receiving your funds. A member of our team will contact you to discuss this further.
Regards,
Bovada Service
I still have not received any word from on the Bovada team regarding the $2800 withdraw...
Still no sign of my Withdrawal Reference Number 81096519 in the amount of $2800 from May 2nd - over a month ago.
Hello,
We see that you received an email explaining our Visa Fast Funds withdrawals are taking longer than usual and that you have the option to change the method of withdrawal.
Please feel free to contact us for further assistance.
Regards,
Bovada Service
Thank you - I will close this complaint once I received my funds. Can I request a complimentary bonus since I've been waiting for 2 months?
Hello,
A member of our team will reach out to you shortly in regards to your inquiry.
Regards,
Bovada Service
A member of the Bovada team has contacted me and credited me $50. I will keep this complaint open until I receive the $2800 withdraw.
Hello,
We see you canceled your Visa Fast Funds withdrawals and have requested the $2,800 vai Check by Courier. Please keep in mind, it takes approximately 10 – 15 business days to receive.
Please feel free to contact our team should you have any questions or concerns.
Regards,
Bovada Service
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