Complaint #954 Bovada Casino

Withholding all my winnings

By Cassidy W.

2 years ago

Message on forum

Hi.

I’m really hoping I can get some help here, as this account I made with Bovada is my first ever betting experience and has been a very frustrating one to deal with. I made my account earlier this year and was impressed by how many options there were to bet and how generous the deposit bonuses were. I lost and won some, but overall was enjoying my first few months on the site. Unfortunately just recently I went to log on to my account and got an error message and email from Bovada saying they need my ID, a selfie, proof of address etc. I was a little skeptical given I’ve never dealt with, or been asked anything like this, but proceeded to send them all of that personal info anyways. After waiting almost 4 full weeks, and them confirming they received my info, I went to chat with them and see what the status of my account was and they said there is no update (proof below). It’s been almost exactly a month now since I was able to log in, and haven’t even gotten an explanation as to whats going on. I'm not sure if this is a normal experience, but want to make sure others aren’t treated like I have been. Thanks in advance for any and all help!

Disputed Casino Bovada Casino

Reason Delayed payment

Amount $10000

Discussion

casswechter

• New Hampshire

2 years ago

Just today, they sent me the generic message I got 4 months ago when this first started: "In order to verify you we need your ID, selfie, proof of address etc." This completely disregards the fact I not only sent that in 5-10 times, but was just cleared/verified and was on the final step of gaining access to my account. It just goes to show they will just use excuses forever to waste your time until you give up. Unfortunately it looks like I'm going to have to fight this with the Curacao eGaming where they have their license if I don't hear back with an actual helpful response very soon.

casswechter

• New Hampshire

2 years ago

I still haven't got an update from the verification team the last 8 days. Both supervisors were trying to enable my account, but I guess they didn't have approval from the investigations team yet. So it's just them continuing the stall. They even confirmed that all the verification and personal identity documents were approved, so it's very frustrating to have to continue to wait even after all of that. I would love the Bovada rep on here to try and help me out with that said, because it's the final step here.

AskGamblers

• Support Team

2 years ago

Dear @casswechter,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

casswechter

• New Hampshire

2 years ago

Hi. Thanks for the follow up. I went to live chat twice since your last request. Both supervisors Nuci (Monday) and Ana (Today) said everything from my account document wise was finally confirmed, which is good. But unfortunately they couldn't reopen my account because they are waiting on the investigations team now (haven't gotten any update the last 4 days). I'm not going to publicly get into the details but I was told the minor violation and was able to fully explain what happened (and both supervisors agreed this was a very minor deal and my explanation was adequate). Please let me know if you can see what the hold up is now that it seems I am finally on the last step in regaining access I've been trying to get since July. Thank you!

Bovada Casino Complaint Stats

Resolved 329 / 504

Avg. Amount $6,782

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino

Withdrawal Declined and no reply

I have been a verified account holder on Bovada.lv and made a deposit of approximately $4,000 in May 2026. When I attempted to withdraw my winnings, my account was suddenly disabled for review with no explanation provided.
This is actually the second time this has happened. My account was previously suspended in April 2026, at which point I completed the full verification process and was told my account was in good standing. I even confirmed this with their support team before making my deposit, and was explicitly assured I could use the account without any issues.
It has now been over two weeks since my withdrawal was blocked and my funds have been frozen. I have received no timeline, no explanation of what is being investigated, and no resolution. I believe Bovada is deliberately delaying withdrawals to avoid paying out customer winnings.
I am requesting that my funds be released immediately and that Bovada provide a clear explanation and timeline for this review.

I have also filed a consumer complaint and my next step would be to provide this information to FBI for investigation in this company for not releasing our money.

45h left

$4,000

Bovada Account Disabled after verification complete

Hello,
I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.
I deposited a few times over the course of last few months. and never won anything, but recently got a balance up to roughly $4800 and tried to make a withdraw.
but my account on Jun 8 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time that same day. But had to resubmit properly. after delays up to Jun 15. I received an automatic reply that they got my documents, and account is under review. Account has been disabled since Jun 8 and I’ve not able to login.
*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
And not take months like some cases. as I see so many cases like mine and people feeling unsatisfied or scammed.

Resolved

$4,800

Refuses to respond

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

Unresolved

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Resolved

$11,000

Account disabled with 8200 declined withdrawal

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

93h left

$8,200

Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Resolved

$3,000

Disabled account with 1833 USD

Hello,

I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked with my funds.

I deposited there 2166 $ and never won anything because they limited my account, so after that, I decided to withdraw my balance, but my account on 22 April 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time on 05/06/2026. I received an automatic reply that they got my documents, but my account was still disabled for days after.

I contacted their live chat, and their CS acted surprised that they didn't get my documents and asked to resend them.

I provided them with the same set of documents on 05/12/2026, but this time, after 2 days, I got an email saying that my account is under review right now. It has been over a week, and nothing has happened.

This is very shady. I feel I'm going to get scammed by this company, as I see so many cases like mine. I would understand if the verification were taking so long if I had won an enormous amount, but my account was not even in profit, and I just would like to get my money back.

Resolved

$1,833

$168,000VIP Account Locked Over 1 Month

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

Resolved

$168,000

Account Disabled and Over a Month Without Update

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Resolved

$2,480

Disabled account with no communication

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

Unresolved

$5,000