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Bovada Casino - Withdrawal not being paid or processed

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Delayed payment
Amount $ 271
Posted on June 26, 2019

I requested a withdrawal on 06/18/2019 in the amount of $271. I referred two of my friends to play on the site and deposit using bitcoin. I went thru Bovada procedures of play to turn my bonus money into funds I can withdraw and they have not processed my withdrawal or paid me and it’s been over 7 days. I’ve reached out through the chat and spoken with a representative only to get a scripted response. I’ve told all my friends not to play on Bovada and to tell everyone they know not to play until my withdrawal is processed and paid. Bovada should not advertise for players to refer as many people as they know if when it comes time to payout, they don’t hold up their end. I’ve lost several hundred dollars on their site, but now I have funds I can actually withdraw they don’t pay me. Bad business

Posted on June 27, 2019

Hello DEVPRICE,

We can definitely understand how frustrating this can be to have to wait an extended period for the review process of your withdrawal.

We do see that you decided to cancel your withdrawal and proceed to wager on our website.

Regards,

Bovada Service

AskGamblers
Posted on June 28, 2019

Dear @devprice,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on June 28, 2019

After waiting for 10 days for my withdrawal to be processed, I decided to deposit real money using bitcoin to make sure I covered any bases that might’ve been missed. I will try again to make a withdrawal at a later date and update then. Thanks for your assistance.

Posted on June 28, 2019

Just an update. I felt compelled to say Bovada processed my withdrawal very fast after I deposited real money via bitcoin. So I don’t know if that’s a requirement or not, but I didn’t have any issues the second time. Great job Bovada.

AskGamblers
Posted on June 29, 2019

Dear @devprice,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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