As this post's title states, Bovada Slot Did Not Pay Winning Amount Correctly...
On June 13, 2019, I was playing the slot game, A Night With Cleo at Bovada for $2 a spin when I hit a HUGE winning combo. The seconds awaiting a few hundred dollar win to payout turned into .60 cents. I took a screen shot of the spin..winning spin combo is located on the last line. (PLEASE REFER TO IMAGE BELOW).
I have contacted Bovada immediatly by phone, emailed the screenshot as directed by the phone rep. Bovada responded by email stating,
"A review of the screenshot you provide shows that you were correctly paid out. Since you only had one winning line. Please review the game rules to view the pay table and paylines...."
I emailed back and asked to please explain how it paid out correctly when the bottom line shows a spin that would equal a big win, not .60 cents. Bovada responded stating....
"We apologize for any misinformation provided in our last inquiry, in regards to the payout line in your screenshot.
We can confirm that we weren't experiencing any technical issues with our website on June 13th. We've reviewed your screenshot, but when looking into spins, we always look at what is registered in our system. We found your spin in our back-end system and confirmed you were paid out correctly...To prevent technical issues on your end, we recommend you try the following troubleshooting steps:"
Bottom line is...how can Bovada automatically declare themselves free of any blame, or responsibility in this particular matter when I have the real-time screenshot as proof?