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Bovada Casino - Verification Timetable

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 5595

Posted on September 4, 2024

Hello, after accumulating a total of $5,595 in my account I decided I was going to withdraw $2,000 through match pay, I tend to never let my bovada account amass a large total, so I’ve withdrawn thousands through match pay previously so I thought nothing of it, I was wondering why I couldn’t get any matches to withdraw my money, so I decided to try again the following morning, as I attempt to login it says my account was “temporarily disabled” due to verification issues, okay no problem. I submitted all of the documents they asked of me, and I am currently waiting a response, Im just pretty anxious as to when they’re going to open my account back up as I have $2,000 stuck in matchpay and $3,595 stuck in my bovada account.

AskGamblers
Posted on September 6, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on September 11, 2024

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on September 12, 2024

Hi there! We apologize for the delayed response and appreciate you providing the requested information to facilitate the verification process. Currently, your account review is still ongoing, but you will be notified via email once it is completed. Thank you for your continued patience.

Posted on September 12, 2024

Is there a date or timetable that I can look out for on this “update” it’s been a little over a week now, and the process should’ve taken 24-48 hours according to you guys words.

Posted on September 13, 2024

Hi there! The timeframe will be dependable on your account activity, because of this a specific timeframe is not available. This will be completed as soon as possible.

Posted on September 13, 2024

Hopefully it gets resolved pretty soon, as I’m pretty anxious for my funds I’ve won without any bonus or anything tied to it.

AskGamblers
Posted on September 16, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on September 17, 2024

Hi there! The account review is still ongoing and has not yet been completed. As previously noted, the timeframe for the review depends on the activity associated with the account, so we’re unable to provide a specific completion date. We will notify you via email as soon as the review is finalized.

Posted on September 17, 2024

Okay I’ll just wait patiently no rush.

AskGamblers
Posted on October 4, 2024

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.