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Bovada Casino - Verification process still pending after a week

RESOLVED
lucasdeng Washington
Posted on September 18, 2018.

I requested a withdraw from Bovada on Monday, was asked to verify my credit card, I submitted the files immediately after, 2 days later I got a response saying I needed to resubmit some files, so I did again immediately and also called customer service to make sure this time all the files required were submitted. It has been 4 days since my last submission and a week for the entire process. I haven't heard anything back from Bovada. I called the customer service 4 times and received standard response every time. I have a lot of money in my account, I hope Bovada can look into this issue. I have been cooperative throughout the process, Bovada should be more responsive, especially since my latest email was to respond to an open thread.

AskGamblers
Posted on September 18, 2018.

Dear @lucasdeng,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

lucasdeng Washington
Posted on September 18, 2018.

Bovada has verified my credit card and processed my payout, thanks AskGamblers for the help.

lucasdeng Washington
Posted on September 18, 2018.

The total amount processed was $8,000

AskGamblers
Posted on September 18, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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