6 years ago
I have sent the verification documents 2 times now and have been waiting for a valid response for 12 days now. I submitted a withdraw request and it was open for 3 days so I canceled it and started playing again. After winning I did another withdraw request which was denied and that’s when this process started.
Disputed Casino
Bovada Casino
Reason
Verification issues
AskGamblers
6 years ago
• Support Team
Dear Bovada Casino,
AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.
As per the AGCCS /AskGamblers Casino Complaint Service/ Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to support@askgamblers.com.
Thank you in advance.
Bovada Casino
6 years ago
• Representative
Hello Dipdon23,
Our Accounts and Verification Team analyzed your case we have found conclusive evidence of multiple violations of our Terms Of Service as explained by email.
If you are not satisfied with the resolution of your complaint, you can also direct your complaint to the Dispute Resolution Office (DRO).
Please refer to point 16 in our Terms of Service in order to know how to contact the Dispute Resolution Office.
https://www.bovada.lv/terms-of-service
Our Accounts and Verification Team analyzed your case we have found conclusive evidence of multiple violations of our Terms Of Service as explained by email.
If you are not satisfied with the resolution of your complaint, you can also direct your complaint to the Dispute Resolution Office (DRO).
Please refer to point 16 in our Terms of Service in order to know how to contact the Dispute Resolution Office.
https://www.bovada.lv/terms-of-service
6 years ago
After providing all the documents that bovada has asked for in a timely manor they said they are disabling my account permanently and will not be paying me my winnings after doing everything they have asked. Wow
6 years ago
Okay thank you
Bovada Casino Complaint Stats
Resolved
329 / 504
Avg. Amount
$6,782
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
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